AI Content Operations Manager

Cengage Group; Fargo (ND); On-site; USD 117,000 - 152,000; Full time

Job summary

Cengage Group is seeking an AI Content Operations Manager in the United States to lead management of internal AI content and assets. You will ensure resources are organized, scalable, and aligned with enterprise standards while partnering with governance and compliance teams to implement approved policies.

You will work with educators, product teams, and business partners to promote best practices, enable workforce training, and support reporting, inventory, and audits across the organization.

Qualifications

• Experience in AI content management or related field.
• Ability to develop clear documentation and user guides.
• Strong communication and collaboration skills.
• Experience with governance policies and standards.
• Change management experience across large organizations.
• Attention to content lifecycle and audit readiness.

Responsibilities

• Manage enterprise AI content repositories, skills registries, and knowledge resources.
• Set up procedures for creation, review, maintenance, and retirement of AI content assets.
• Collaborate with AI Governance and Compliance to operationalize policies and standards.
• Develop and maintain internal documentation, playbooks, and user resources.
• Ensure AI content quality, ownership, and lifecycle management.
• Coordinate communications and change management for AI content and workforce enablement.
• Identify duplicates and promote reuse across business units.
• Support reporting, inventory management, and audit readiness for enterprise AI assets.
• Work with content creators, educators, product teams, and business partners to promote adoption of approved practices.

Skills

AI content management

AI technologies

Documentation

Communication

Collaboration

Change management

Governance & compliance

Analytics

Job description

Georgia, USA

United States

Full time

R2026-1221

We believe in the power and joy of learning

At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

What you'll do here:

At Cengage, the AI Content Operations Manager role is uniquely positioned to invent the future of AI integration within our organization. You will lead the management of internal AI content and the administration of AI assets across the workforce. Your efforts guarantee that AI resources are organized, scalable, and aligned with enterprise standards. Key responsibilities include:

• Managing and maintaining enterprise AI content repositories, skills registries, timely libraries, and knowledge resources.

• Setting up operational procedures for the creation, review, maintenance, and retirement of AI content assets.

• Partnering with AI Governance and Compliance to operationalize approved policies, standards, and mentorship.

• Developing and maintaining internal documentation, playbooks, wikis, and user resources.

• Managing AI content quality, consistency, ownership, and lifecycle management.

• Coordinating communications and change management activities related to AI content and workforce enablement.

• Identifying duplicate or overlapping content, prompts, skills, and workflows while driving reuse across business units.

• Supporting reporting, inventory management, and audit readiness for enterprise AI assets.

• Working with content creators, educators, product teams, and business collaborators to promote consistent adoption of approved practices.

Skills you will need here:

To excel in this role, you must bring a balance of technical proficiency and operational expertise. We are looking for someone who is highly organized and can effectively put into action processes that keep our AI content assets flawless. Necessary skills include:

• Demonstrated background in AI content management or a similar area.

• Strong understanding of AI technologies, content creation, and management processes.

• Ability to develop and maintain comprehensive documentation and user guides.

• Excellent communication and collaboration skills to work with diverse teams.

• Strong analytical capabilities to track content quality and lifecycle management.

• Ability to strictly adhere to and operationalize governance policies and standards.

• Experience with change management and driving adoption of new practices across large organizations.

Join us in this ambitious and groundbreaking role to help build the future of AI at Cengage and make a real impact on learners worldwide!

Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [e-mail] .

About Cengage

Cengage, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here (https://www.cengagegroup.com/news/perspectives/2024/cengage-group-total-rewards-philosophy/) to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

In this position, you will be eligible to participate in the company’s discretionary incentive bonus program. This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.

15% Annual: Individual Target

$117,100.00 - $152,200.00 USD

Cengage, a global edtech company, supports learners, educators and institutions across more than 100 countries. With products serving nearly 16 million digital users across the Higher Education, School, Work and English Language Learning markets, we’ve built a learning ecosystem that connects education to employment. We combine trusted content, AI-powered insights and scalable digital platforms to power learning for every future and drive meaningful outcomes at every stage of the learning journey.