AI Content & CX Information Architect (Remote)

LanceSoft, Inc.; California (MO); On-site; USD 95,000 - 130,000; Full time

Job summary

A leading technology consulting firm is seeking an Information Systems Architect to design frameworks for customer journeys in a 100% remote setting. The role focuses on information architecture, content structuring, and enhancing customer experience strategies. Required skills include the ability to define customer journeys and a background in communications or analytics. Experience with content architecture or designing for large language models is a plus. Successful candidates will thrive in collaborative environments and support various analytics and content projects.

Qualifications

• Background in communications, analytics, or a blend of both.
• Experience with content architecture is a plus.
• Experience designing for large language models (LLMs), AI, or chat agents is a plus.

Responsibilities

• Creating a measurement framework for Help Center engagement.
• Working with newly consolidated Help website content.
• Streamlining info architecture across brands.
• Connecting digital behavior and chat logs.
• Acting as the unifying layer across various projects.

Skills

Ability to clearly define the customer journey

High curiosity

Strong interpersonal communication

Comfortable reaching out cross-functionally

Job description

A leading technology consulting firm is seeking an Information Systems Architect to design frameworks for customer journeys in a 100% remote setting. The role focuses on information architecture, content structuring, and enhancing customer experience strategies. Required skills include the ability to define customer journeys and a background in communications or analytics. Experience with content architecture or designing for large language models is a plus. Successful candidates will thrive in collaborative environments and support various analytics and content projects.