AI Business Systems Analyst

University Of Michigan; Michigan; Hybrid; USD 69,000 - 88,000; Full time

Benefits offered by this job

Generous paid time off

Retirement plan with matching

Comprehensive health insurance

Life insurance

Long-term disability

Job summary

The Ross IT Department at the University of Michigan seeks a Business Systems Analyst to bridge business and technology, driving AI, automation, analytics, and data-driven improvements across departments. You will guide projects from concept to implementation with developers, PMs, architects, and security teams, reporting to the Director of Application Services.

This hybrid role based in Ann Arbor requires three on-site days weekly and does not offer visa sponsorship.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or related field.
• Experience in business analysis, requirements gathering, process analysis, and technology solution design.
• Experience documenting requirements using user stories, use cases, process flows, wireframes, business rules, functional specifications, and acceptance criteria.
• Knowledge of business analysis, process improvement, project management, Agile methodologies, and SDLC practices.
• Analytical skills to evaluate business needs and recommend practical technology solutions.
• Proficiency with productivity and collaboration tools such as Microsoft 365, Google Workspace, Lucidchart, Visio, Jira, or Azure DevOps.
• Experience communicating complex technical concepts to both technical and non-technical audiences.

Responsibilities

• Project Requirements Gathering, Data Analysis, and Project Management - 70%: define goals, requirements, AI/automation/analytics opportunities; lead discovery sessions; develop briefs, user stories, process maps, and acceptance criteria; collaborate to define scope and milestones; coordinate UAT; analyze data and outcomes.
• Process Improvement and Documentation - 20%: evaluate feasibility and compliance; support implementation with change communications, training, documentation, and reviews.
• Training and Skills Development - 10%: maintain expertise in business analysis, AI, prompt engineering, automation; educate partners and contribute to governance and reusable resources.

Job description

Who We Are

The Stephen M. Ross School of Business at the University of Michigan is a globally recognized leader in business education, committed to building a better world through business. Through powerful ideas, purpose-driven leaders, and meaningful impact, Ross empowers individuals and organizations to make a positive difference. Our community is guided by core values that emphasize innovation, continuous learning, and excellence. Together, we strive to develop leaders who drive change and create lasting impact across industries and communities. Learn more about Ross here .

Job Summary

The Ross IT Department provides the Michigan Ross community with a comprehensive suite of technologies, web-based business solutions, and support to help our shared instructional, research, administrative, and service missions.

The Business Systems Analyst serves as the primary liaison between partners and technical teams, implementing technology solutions that improve business operations and customer experiences. This position partners with departments across the Ross School of Business to understand challenges, analyze processes, and identify opportunities to improve efficiency through technology, automation, data, analytics, and new solutions. The Business Systems Analyst guides technology projects from concept through implementation. You will work with application developers, project managers, architects, security teams, and University partners to provide secure and sustainable solutions that align with institutional priorities. You will report to the Director of Application Services.

This hybrid position is based in Ann Arbor, MI, with an expectation of three days per week on-site. This position is not eligible for visa sponsorship. Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization throughout employment.

Project Requirements Gathering, Data Analysis, and Project Management - 70%

• Partner with stakeholders and end-users to define goals, operational challenges, requirements, and opportunities involving AI, automation, analytics, and latest technologies.
• Lead discovery sessions, interviews, workshops, and process-mapping activities; analyze current and future-state processes, root causes, gaps, and improvement opportunities.
• Develop project briefs, business cases, user stories, process flows, functional and prompt requirements, AI evaluation criteria, acceptance criteria, and related business analysis deliverables.
• Collaborate with project managers and technical teams to evaluate solutions, define scope and milestones, validate functionality, and recommend approaches that balance value, feasibility, cost, and risk.
• Develop and coordinate user acceptance testing, including validating AI-generated outputs, documenting defects, and confirming solutions meet requirements and quality standards.
• Analyze operational data, solution performance, and outcomes to assess effectiveness and support data-informed decisions.

Process Improvement and Documentation - 20%

• Evaluate AI and automation opportunities for feasibility, value, data readiness, privacy, security, accessibility, and institutional compliance.
• Support implementation through change communications, training, documentation, post-implementation reviews, and lessons learned.

Training and Skills Development - 10%

• Maintain expertise in business analysis, AI, prompt engineering, automation, and related practices; educate partners, share knowledge, and contribute to governance, standards, reusable resources, and cross-functional projects.

Required Qualifications*

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field, or an equivalent combination of education and experience.
• Experience in business analysis, requirements gathering, process analysis, and technology solution design, including facilitating discovery sessions and stakeholder workshops.
• Experience documenting requirements using methods such as user stories, use cases, process flows, wireframes, business rules, functional specifications, and acceptance criteria.
• Knowledge of business analysis, process improvement, project management, Agile methodologies, and software development life cycle practices.
• Analytical skills with the ability to evaluate business needs and recommend practical technology solutions aligned with organizational goals.
• Proficiency with productivity, collaboration, process-modeling, and work-management tools such as Microsoft 365, Google Workspace, Lucidchart, Visio, Jira, or Azure DevOps.
• Experience communicating complex technical concepts to technical and non-technical audiences.

Why Work at Michigan?

Benefits at the University of Michigan
In addition to a career filled with purpose and opportunity, the University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous paid time off (Vacation, Holidays, Season Days, Maternity and Parental Leave)
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Access to the onsite Fitness Center at Ross

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes .

Additional Information

Salary Information:
The salary offer range for this position is $68,500 to $88,300. Salary offers are determined based on several factors, including a candidate's experience, skills, and qualifications, along with internal equity considerations. It is not common for new hires to be placed at the top of the range.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.