AI Business Risk and Control Director

Citigroup; Getzville (NY); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model (3 days in office, 2

Senior leadership visibility

Job summary

Citigroup seeks a Senior Manager, AI Risk and Controls to lead independent oversight of AI use cases and AI assets across Citi's global portfolio, ensuring governance standards and regulatory compliance. The role sits in the Non-Financial Risk function and places you at the center of governing AI responsibly at scale.

You will build and lead a high-performing team, shape the multi-year AI risk framework, and communicate risk posture to senior stakeholders and board-level forums, with a hybrid

Qualifications

• 15+ years in risk management in a global financial institution.
• 8+ years in a senior management capacity across multiple disciplines.
• Deep knowledge of AI and machine learning risks, incl. Gen AI and agentic AI.
• Ability to assess AI risk levels across development, pre-production, production, and decommissioning.
• Experience with AI governance frameworks and regulations (EU AI Act, NIST RMF).
• Excellent ability to influence senior stakeholders and communicate complex AI risk concepts.

Responsibilities

• Exercise delegated approval authority for AI use cases and assets.
• Lead independent reviews of testing results, control design, residual risk, and approval conclusions.
• Monitor AI use case performance and escalate material issues.
• Assess impact of new AI use cases on processes and controls; route for reapproval.
• Build and lead a high-performing AI risk team and foster accountability.
• Represent the AI risk function at executive forums and Board discussions.
• Define and drive the strategic multi-year AI risk framework roadmap.

Skills

AI risk management

Leadership experience

Stakeholder influence

Regulatory knowledge

Education

Bachelor's degree in a relevant field

Master's degree in a relevant discipline

Job description

Citi is looking for a Senior Manager, AI Risk and Controls to lead independent oversight of AI use cases and AI assets across the business, ensuring every deployment meets Citi's governance standards and applicable regulatory requirements. Sitting within Citi's Non-Financial Risk function, this is a high-impact leadership role that places you at the centre of one of the most strategically important challenges in financial services - governing AI responsibly at scale. You will operate with delegated authority, shape AI risk appetite, and serve as the senior escalation point for complex AI risk matters across a global portfolio.

Responsibilities

• Exercise delegated approval authority for AI use cases and AI assets, conducting comprehensive risk and controls assessments and providing the required first-line sign-off for higher-risk deployments before escalation to the second line of defence or governance committees.
• Lead independent, risk-based reviews of pre-release testing results, control design, residual risk, and approval conclusions - including assessment of guardrail adequacy and mitigating strategies - to confirm all requirements are met before any AI asset moves into production.
• Monitor AI use case and asset performance against approved parameters, challenge risk indicators and control effectiveness, and escalate material control failures, performance breaches, or unapproved activity promptly to the appropriate governance and risk teams.
• Assess the impact of new and changed AI use cases on existing business processes and controls, ensuring material changes in scope, technology, data, autonomy, or regulatory profile are evaluated and routed for reapproval before implementation.
• Build, lead, and develop a high-performing team of AI risk and control professionals, setting clear objectives, providing mentorship, and establishing a culture of accountability and continuous improvement.
• Represent the AI risk and control function at senior executive forums, governance committees, and Board-level discussions, serving as the authoritative voice on AI risk posture and control adequacy across the portfolio.
• Define and drive the strategic multi-year roadmap for the AI risk and control framework, ensuring alignment with Citi's enterprise AI strategy and the evolving regulatory landscape including the EU AI Act and NIST AI Risk Management Framework.

Required qualifications & skills

• 15 or more years of experience in risk management, controls, or a related field within a large-scale, global financial institution, including 8 or more years in a senior management capacity across multiple disciplines.
• Established track record leading and managing senior teams (VP or Director level) within a matrixed, global organisation, including experience defining operating models and building risk and control functions from the ground up.
• Deep knowledge of AI and machine learning models and their associated risks - particularly for Generative AI and Agentic AI - including controls to manage hallucination, model drift, bias, and autonomy risks across the full deployment lifecycle.
• Ability to assess and classify AI risk levels across development, pre-production testing, production monitoring, and decommissioning stages, and to credibly challenge testing results, model performance metrics, drift detection outputs, fairness metrics, and explainability reports.
• Broad knowledge of AI governance frameworks, risk management policies, applicable AI regulation (including the EU AI Act and NIST AI RMF), and associated risk disciplines including Model Risk, Cyber Risk, Third Party Risk, and Data Governance.
• Exceptional ability to influence senior stakeholders across business, technology, compliance, and operations functions, and to communicate complex AI risk concepts clearly to both technical and non-technical audiences.
• Bachelor's degree or equivalent university qualification in a relevant field.

Beneficial skills & qualifications

• Master's degree in a relevant discipline such as risk management, data science, finance, or law.
• Experience building and scaling a risk and control function from inception, including defining the organisational structure, talent strategy, and resource model.
• Familiarity with AI fairness metrics, explainability frameworks, and adversarial risk evaluation methodologies within a regulated financial services environment.

What we offer

• This role offers the opportunity to shape how one of the world's leading financial institutions governs AI at the most senior level - with real authority, global reach, and direct influence on strategic decision-making. You will work alongside leaders across technology, compliance, enterprise risk, and the business, and be positioned to make a measurable impact on Citi's AI risk posture for years to come.
• A hybrid working model with 3 days in the office and 2 days working remotely, giving you flexibility alongside meaningful in-person collaboration.
• Senior leadership visibility, includ