AI Automation Product Leader for Claims Ops

MetLife, Inc.; United States; Remote; USD 112,000 - 149,000; Full time

Benefits offered by this job

Health plan

Life insurance

401(k) with employer matching

Parental leave

Job summary

MetLife, Inc. in the United States seeks an experienced Product Manager to lead the AI Automation roadmap within the Disability Solution Train, driving value from AI agents and orchestration platforms to speed claim decisions.

You will mentor Product Owners across AI Automation, AI Foundation, Analytics, and RPA, coordinating with Engineering leaders to align strategy and execution and to translate roadmap priorities into tangible features.

Qualifications

• 7-10 years of professional experience in insurance or financial services.
• 5+ years leading products with 5+ years formal people management.
• 3-5 years working within SAFe or equivalent scaled agile delivery.
• Excellent storytelling and executive communication with non-technical audiences.
• Ability to lead AI adoption with clear usage expectations and risk-based evaluation.

Responsibilities

• Lead AI automation opportunities across the full claim lifecycle and own the AI roadmap.
• Design human-in-the-loop workflows pairing AI with human judgment for claims decisions.
• Build trust with operations leadership and present data-backed impact narratives.
• Directly manage and develop Product Owners, align with engineering leaders.
• Ensure Program Increments deliver high-value features aligned with OKRs.

Skills

Insurance domain experience

Strategic leadership

Executive communication

Stakeholder management

AI/ML awareness

Job description

MetLife, Inc. in the United States seeks an experienced Product Manager to lead the AI Automation roadmap within the Disability Solution Train, driving value from AI agents and orchestration platforms to speed claim decisions.

You will mentor Product Owners across AI Automation, AI Foundation, Analytics, and RPA, coordinating with Engineering leaders to align strategy and execution and to translate roadmap priorities into tangible features.