AI Automation Engineer

HCL Technologies Limited; Northborough (MA); On-site; USD 120,000 - 150,000; Full time

Job summary

Sapsf in Northborough, MA, seeks an experienced AI Automation Engineer to design and implement AI-driven automation across Digital Workplace Services. You will leverage Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform and intelligent virtual agents to enhance employee experience and IT operations.

Responsibilities include designing AI-powered workplace automation, driving adoption of AI-enabled solutions, and implementing self-service and knowledge management

Qualifications

• Microsoft certifications in Azure AI engineering and Power Platform development.
• Copilot and ServiceNow certifications recognized as key assets.
• Strong knowledge of Azure OpenAI, Copilot Studio and AI governance practices.

Responsibilities

• Design and implement AI-powered workplace automation solutions.
• Drive adoption of AI-powered Digital Workplace solutions.
• Improve IT operations and service desk efficiency with AI-driven workflows.
• Develop integrations across ServiceNow, Microsoft 365, Teams, SharePoint and Power Platform.

Skills

Azure AI Engineer

Power Platform

Copilot Certification

ServiceNow Certification

Azure Solutions Architect

Tools

ServiceNow

Microsoft 365

Teams

SharePoint

Power Platform

Azure Services

Enterprise Applications

Job description

Requisition ID157670-Posted10/16/2026

Job Title AI Automation Engineer – Digital Workplace Services Location Onsite, US Northborough Experience 5-10 Years Job Summary We are seeking an experienced AI Automation Engineer to design, develop, and implement AI-driven automation solutions across Digital Workplace Services. The role will focus on leveraging Generative AI, Microsoft Copilot, Copilot Studio, Azure OpenAI, Power Platform, automation technologies, and intelligent virtual agents to enhance employee experience, optimize IT operations, improve service desk efficiency, and enable autonomous workplace support capabilities. This aligns with Digital Workplace Services initiatives such as AI-powered service desks, intelligent collaboration, agentic AI, and workplace

Key Responsibilities

Design and implement AI-powered workplace automation solutions.

Digital Workplace Transformation

• Drive adoption of AI-powered Digital Workplace solutions.
• Implement intelligent employee self-service solutions.
• Enhance productivity through Copilot-enabled workflows.
• Improve workplace experience with AI-driven support and knowledge management.

Service Desk Automation

• Develop AI solutions for:
  1. Ticket summarization
  2. Automated ticket classification
  3. Knowledge article generation
  4. Self-healing automation
  5. Intelligent incident routing
  6. Virtual support assistants
• Reduce manual effort through automation and predictive support capabilities.

Integration & Development

• Integrate AI platforms with:
  1. ServiceNow
  2. Microsoft 365
  3. Teams
  4. SharePoint
  5. Power Platform
  6. Azure Services
  7. Enterprise applications
• Develop APIs and connectors for seamless data exchange.

Governance & AI Operations

• Establish Responsible AI practices.
• Ensure compliance with security, privacy, and governance requirements.
• Monitor AI solution performance and optimize models.
• Support AI lifecycle management and operational excellence.

Skill Requirements

• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Power Platform Developer Associate
• Microsoft Copilot Certification
• ServiceNow Certified System Administrator
• Azure Solutions Architect Certification

Soft Skills

• Strong analytical and problem-solving skills.
• Excellent stakeholder management.
• Ability to communicate technical concepts to business users.
• Innovation mindset and continuous learning attitude.
• Experience leading AI transformation initiatives.

Nice-to-Have Experience

• Digital Workplace Services Operations
• Employee Experience Platforms
• AI-Powered Service Desk
• Workplace Analytics
• Experience Management (XLAs)
• Intelligent Collaboration Solutions
• Enterprise AI Transformation Programs