The AI Automation Engineer will work across Microsoft Power Platform, Copilot Studio, Dataverse, Microsoft Fabric, Power BI, Azure services, and enterprise business systems to deliver intelligent automation and AI-enabled solutions. This role combines application development, workflow automation, data integration, AI agent engineering, and platform administration to help operationalize AI across the organization.
As a member of the AI Innovation & Automation team, the engineer will collaborate closely with business stakeholders, operational leaders, platform administrators, and solution architects to transform manual processes into scalable, governed, and measurable automation capabilities.
Requirements
Automation & Solution Development
- Design, develop, and support automation solutions using Microsoft Power Automate, Power Apps, Copilot Studio, and related Microsoft technologies.
- Build scalable automation workflows that integrate with internal and external business systems.
- Develop reusable automation patterns, templates, and accelerators that improve delivery speed and consistency.
- Identify opportunities to reduce manual effort through process automation and AI-enabled workflows.
- Design, configure, test, and deploy AI agents and copilots using Microsoft Copilot Studio.
- Develop agent actions, orchestration patterns, prompting strategies, and grounding approaches.
- Support AI agent lifecycle management across development, testing, and production environments.
- Monitor agent performance, adoption, and effectiveness while continuously improving user experience.
Data & Integration Engineering
- Design and implement integrations between Dataverse, Microsoft Fabric, Power BI, SharePoint, Dynamics 365, Autotask, and other enterprise platforms.
- Develop data pipelines, APIs, connectors, and automation services that support enterprise AI and reporting initiatives.
- Contribute to the design and maintenance of governed data models supporting automation and AI workloads.
- Support operational reporting, analytics, and intelligence solutions using Microsoft Fabric and Power BI.
Platform Administration & Governance
- Support administration of Power Platform environments, Copilot Studio environments, Dataverse solutions, and associated platform services.
- Participate in environment management, application lifecycle management (ALM), deployment processes, and governance initiatives.
- Assist with security, permissions, monitoring, auditing, and platform optimization activities.
- Maintain solution documentation, architecture diagrams, technical standards, and operational runbooks.
- Partner with business stakeholders to understand requirements and translate them into technical solutions.
- Participate in project discovery, solution design, testing, and production deployment activities.
- Contribute to internal standards, best practices, and engineering methodologies.
- Stay current on emerging Microsoft AI, automation, and data platform technologies.
- Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
- Microsoft Fabric / Power BI
- API integrations and REST-based services
- Data modeling and relational database design
- Automation workflow development
- Azure services and Microsoft cloud technologies
- Identity, security, and governance concepts
- Strong analytical and problem-solving skills
- Systems thinking and solution architecture mindset
- Effective written and verbal communication
- Ability to prioritize multiple initiatives simultaneously
- Curiosity and continuous learning mindset
- Strong documentation and organizational skills
- Customer-focused approach to solution development
- Ability to work independently while collaborating across teams
Education & Experience
Required
- Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent professional experience.
- 3+ years of experience designing and implementing automation or application solutions.
- Experience with Microsoft Copilot Studio or conversational AI technologies.
- Experience with Microsoft Power Platform technologies.
- Experience with Microsoft Fabric, Power BI, or enterprise analytics platforms.
- Experience integrating business applications through APIs, connectors, or automation platforms.
- Experience gathering requirements and translating business needs into technical solutions.
Preferred
- Experience with Dynamics 365, Dataverse, or other Microsoft business applications.
- Experience supporting enterprise automation, workflow, or AI initiatives.
- Microsoft Power Platform, Azure, Data, or AI-related certifications.
Position Attributes
The successful candidate will:
- Be highly organized and detail-oriented.
- Demonstrate a strong desire to help others and improve operational efficiency.
- Take initiative in identifying opportunities for process improvement.
- Communicate effectively with both technical and non-technical audiences.
- Thrive in a collaborative, team-oriented environment.
- Maintain a positive, professional demeanor when supporting users and clients.
- Balance day-to-day support responsibilities with longer-term improvement initiatives.
- Consistently meet expectations for attendance, quality, responsiveness, and performance.