AI Agent Tuner & Knowledge Base Operator

McKesson; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

McKesson is seeking an Agent Operator within the Sierra AI initiative. The role tunes agent prompts, intents, conversation flows, and the knowledge they retrieve to ensure accurate, consistent McKesson-voice responses across email, chat, and voice.

You will be a hands-on operator in the Agentic Service Experience pillar, translating the AI Agent Product Manager’s backlog into concrete agent behavior while coordinating with Sierra and McKesson Technology to ship iterations and validate quality

Responsibilities

• Tuning agent prompts, intents, conversation flows, and knowledge retrieval to ensure accurate and consistent McKesson-voiced responses across email, chat, and voice.
• Translating the AI Agent Product Manager’s backlog into concrete agent behavior and shipping iterations in partnership with Sierra and McKesson Technology.

Job description

McKesson is seeking an Agent Operator within the Sierra AI initiative. The role tunes agent prompts, intents, conversation flows, and the knowledge they retrieve to ensure accurate, consistent McKesson-voice responses across email, chat, and voice.

You will be a hands-on operator in the Agentic Service Experience pillar, translating the AI Agent Product Manager’s backlog into concrete agent behavior while coordinating with Sierra and McKesson Technology to ship iterations and validate quality