Agent Operator

McKesson; Texas; On-site; USD 65,000 - 90,000; Full time

Job summary

McKesson is seeking an Agent Operator within the Sierra AI initiative. The role tunes agent prompts, intents, conversation flows, and the knowledge they retrieve to ensure accurate, consistent McKesson-voice responses across email, chat, and voice.

You will be a hands-on operator in the Agentic Service Experience pillar, translating the AI Agent Product Manager’s backlog into concrete agent behavior while coordinating with Sierra and McKesson Technology to ship iterations and validate quality

Responsibilities

• Tuning agent prompts, intents, conversation flows, and knowledge retrieval to ensure accurate and consistent McKesson-voiced responses across email, chat, and voice.
• Translating the AI Agent Product Manager’s backlog into concrete agent behavior and shipping iterations in partnership with Sierra and McKesson Technology.

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Role Summary

The Agent Operator is accountable for what Sierra AI agents know and how they behave. This role tunes agent prompts, intents, conversation flows, and the knowledge they retrieve so that agents respond accurately, consistently, and in the McKesson voice across email, chat, and voice.

This is a hands-on operator role inside the Agentic Service Experience pillar. The Tuner adjusts the agent every day; reading transcripts, testing changes, curating the agent-facing knowledge base, and shipping iterations in partnership with Sierra and McKesson Technology. They translate the AI Agent Product Manager’s prioritized backlog into actual agent behavior and translate quality findings from