AI Agent PM: Build Production-Ready Conversational Agents

Hello Patient; New York (NY); On-site; USD 110,000 - 145,000; Full time

Benefits offered by this job

Equity

Job summary

Hello Patient is hiring an AI Agent Product Manager to lead the design and building of production-ready AI voice agents for healthcare workflows. You will craft prompts, conversation flows, and agent configurations, then validate with simulations and live chats, working closely with Engineering and Customer Delivery PMs.

Must have hands-on experience in conversational design and voice agents, with strong technical fluency and ownership across teams in a fast-paced startup environment.

Qualifications

• 1+ years experience in conversational design, voice user experience, or a closely related field, with hands-on experience building AI agents or conversational systems from scratch.
• Experience working closely with voice AI agents, including designing, testing, and refining how they behave in real conversations.
• Strong understanding of conversation structure, turn-taking, intent recognition, ambiguity, clarification, and recovery when an interaction goes off track.
• Hands-on prompt engineering skills and the ability to translate customer workflows into agent instructions, conversation flows, and decision logic.
• Ability to review calls and transcripts, identify patterns in conversational failures, and turn those findings into concrete improvements.
• Technical fluency with agent-building platforms, tool calls, APIs, and integrations, including how system constraints affect the conversation.
• Strong ownership and the ability to work across customer-facing and engineering teams in a fast-moving environment.

Responsibilities

• Own agent architecture and configuration, including prompts, intents, conversation flows, tool calls, extensions, transfer protocols, and retrieval-augmented knowledge bases.
• Lead technical discovery to translate customer business processes, rules, exceptions, and handoffs into agent behavior.
• Build agents that handle real healthcare complexity, including scheduling logic, patient context, EHR data, and practice-specific requirements.
• Partner with Engineering on integrations, new features, and end-to-end testing, translating integration constraints into agent design decisions.
• Assess technical feasibility and help the Customer Delivery PM understand implementation effort and tradeoffs before scope and timelines are committed.

Skills

Conversational design

Voice user experience

Prompt engineering

Turn-taking & intent recognition

Workflow translation

Ownership & cross-team collaboration

Job description

Hello Patient is hiring an AI Agent Product Manager to lead the design and building of production-ready AI voice agents for healthcare workflows. You will craft prompts, conversation flows, and agent configurations, then validate with simulations and live chats, working closely with Engineering and Customer Delivery PMs.

Must have hands-on experience in conversational design and voice agents, with strong technical fluency and ownership across teams in a fast-paced startup environment.