AI Agent Developer

Robotic Process Automation LLC; City of Albany (NY); On-site; USD 140,000 - 210,000; Full time

Job summary

Robotic Technologies Automation in Albany, NY, is seeking a senior software engineer with a strong background in building production AI applications and scalable systems.

You will design, implement, and maintain AI-powered conversational experiences, collaborate with cross-functional teams, and ensure robust testing with modern CI/CD, containers, and IaC. The ideal candidate has 8+ years of experience and hands-on with Dialogflow CX or similar platforms.

Qualifications

• Bachelor's degree in computer science, IT, or a related field, or equivalent practical experience.
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

Skills

Software engineering

Conversational AI experience

CI/CD

Git

Containers

Infrastructure as Code

Communication skills

Education

Bachelor's degree in CS or related field

Tools

Dialogflow CX

GECX

Genesys

Amazon Connect

PyTest

Jest

xUnit

Docker

Kubernetes

Terraform

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization

US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description

• Bachelor’s degree in computer science, IT, or a related field, or equivalent practical experience
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.