AI Agent Developer

Quantum Technologies LLC; City of Albany (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Quantum Technologies. LLC in Albany, NY is seeking a senior software engineer with 8+ years of experience to help design and scale production-grade conversational AI solutions.

You will work with Dialogflow CX or GECX, and integrate with IVR systems such as Genesys or Amazon Connect, shaping end-to-end experiences for customers. You will own testing and quality practices, writing automated tests with PyTest or Jest, manage Git workflows, CI/CD, and containerized deployments with Docker and

Qualifications

• Bachelor’s degree in computer science, IT, or a related field, or equivalent practical experience
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

Skills

Software engineering

Automation testing

Communication skills

Git

CI/CD

Code reviews

Education

Bachelor’s degree in computer science, IT, or a related field

Tools

Dialogflow CX

GECX

Genesys

Amazon Connect

Docker

Kubernetes

Terraform

PyTest

Jest

xUnit

Git

CI/CD

Job description

US Citizen, Green Card, H-1B, OPT-EAD, CPT, Other

Work Authorization

US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, Other

Job Description

• Bachelor’s degree in computer science, IT, or a related field, or equivalent practical experience
• 8+ years of software engineering experience, including at least 1 years building production conversational AI or LLM-based applications
• Hands-on experience with Dialogflow CX or GECX, or comparable conversational AI platforms
• Hands-on experience with Contact Center AI (CCAI) solutions or experience with IVR platforms such as Genesys or Amazon Connect
• Experience designing and maintaining automated test suites using frameworks such as PyTest, Jest, or xUnit
• Experience with Git, CI/CD pipelines, and code review practices
• Experience with containers and infrastructure as code (Docker, Kubernetes, or Terraform)
• Excellent written and verbal communication, including the ability to explain technical trade-offs to non-technical stakeholders.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.