AI Advisory Solution Architect

ServiceNow; United States; Remote; USD 130,000 - 190,000; Full time

Job summary

ServiceNow seeks an advisory solution architect for AI-focused opportunities, supporting sales motions for a new product line. This remote role, based in the United States, blends technical design with consultative engagement to show how AI can solve business problems.

The candidate will lead AI conversations with engineers to executives, deliver demos and PoCs, and help shape product strategy based on field feedback.

Qualifications

• Experience as a solution architect or pre-sales consultant for enterprise software.
• Working knowledge of AI concepts and how they apply to business.
• Ability to lead technical conversations from engineers to executives.
• Comfort working in a remote environment within North American time zones.

Responsibilities

• Engage with prospective customers as a trusted technical advisor on AI opportunities.
• Translate customer challenges into AI solution designs.
• Partner with sales teams to shape deal strategy and advance opportunities to close.
• Deliver product demonstrations, technical presentations, and PoC guidance.
• Articulate the value, differentiation, and architecture of the AI platform to technical and executive audiences.
• Provide feedback from the field to product and engineering teams to inform roadmap decisions.

Skills

Solution architecture

Pre-sales consulting

Enterprise software sales

Executive communication

Tools

AI platforms

Job description

Role overview

This is an advisory and solution architecture position focused on artificial intelligence, supporting sales motions for a new product line. The role combines technical design expertise with consultative engagement, helping prospective customers understand how AI capabilities can be applied to their business problems. It operates as a remote position based in the United States.

Responsibilities

• Engage with prospective customers as a trusted technical advisor on AI-related opportunities
• Translate customer business challenges into solution designs that leverage AI offerings
• Partner with sales teams to shape deal strategy and advance opportunities to close
• Deliver product demonstrations, technical presentations, and proof-of-concept guidance
• Articulate the value, differentiation, and architecture of the AI platform to technical and executive audiences
• Provide feedback from the field to product and engineering teams to inform roadmap decisions

Requirements

• Background as a solution architect or pre-sales consultant supporting enterprise software sales
• Working knowledge of artificial intelligence concepts and how they are applied in business contexts
• Ability to lead technical conversations with stakeholders ranging from engineers to senior executives
• Comfort working in a flexible, remote environment within North American time zones

Nice to have

• Experience advising customers on emerging or newly launched technology products
• Familiarity with workflow, automation, or enterprise platform ecosystems