Principal Applied AI Architect

ServiceNow; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

ServiceNow is seeking a senior, customer-facing architect focused on applied AI within a North American Customer Outcomes consulting organization. The role partners with enterprise customers to design, scope, and deliver AI-powered solutions, sitting at the intersection of platform engineering, applied research, and pre/post-sales consulting for North American accounts.

Work is remote within the United States with a flexible work persona.

Qualifications

• Principal-level experience designing and delivering applied AI or ML solutions in enterprise settings.
• Customer-facing consulting, solution architecture, or pre-sales work at the senior level.
• Strong communication skills with technical and executive stakeholders.
• Eligible to work remotely within the United States.

Responsibilities

• Lead architectural design of applied AI solutions for customer engagements, translating business objectives into technical roadmaps and reference implementations.
• Serve as a senior technical advisor throughout the customer lifecycle, including discovery, scoping, implementation, and value realization.
• Collaborate with consulting delivery teams to ensure adoption of platform and AI capabilities across complex enterprise environments.
• Provide architectural direction and thought leadership for the Platform & AI Customer Excellence practice across North America.
• Translate field learnings into reusable patterns, reference architectures, and customer success assets.

Skills

Principal-level experience

Customer-facing consulting

Solution architecture

Executive stakeholder engagement

Job description

Role overview

This is a senior, customer-facing architect role focused on applied AI within a Customer Outcomes consulting organization. The position partners with enterprise customers to design, scope, and deliver AI-powered solutions, sitting at the intersection of platform engineering, applied research, and pre/post-sales consulting for North American accounts. Work is remote within the United States with a flexible work persona.

Responsibilities

• Lead the architectural design of applied AI solutions for customer engagements, translating business objectives into technical roadmaps and reference implementations.
• Serve as a senior technical advisor throughout the customer lifecycle, including discovery, scoping, implementation, and value realization.
• Collaborate with consulting delivery teams to ensure successful adoption of platform and AI capabilities across complex enterprise environments.
• Provide architectural direction and thought leadership for the Platform & AI Customer Excellence practice across North America.
• Translate field learnings into reusable patterns, reference architectures, and customer success assets.

Requirements

• Principal-level experience designing and delivering applied AI or machine learning solutions in enterprise settings.
• Track record of customer-facing consulting, solution architecture, or technical pre-sales work at the principal or senior architect level.
• Strong communication skills and the ability to engage with both technical and executive stakeholders.
• Eligibility to work remotely within the United States in a flexible or remote capacity.

Nice to have

• Experience with enterprise AI platforms, large language model integration patterns, or workflow automation products.
• Background supporting customers across multiple industries or regulated environments.