Transformation lead manager

present of AI; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

Writer, an enterprise AI platform, is seeking a people manager to lead a transformation leads team working with very large enterprise customers. The role demands a proven background in account management, transformation consulting or customer success at big firms and several years of team leadership.

You’ll coach others, speak confidently to senior executives and boards, and tie outcomes to business results.

Qualifications

• Long track record in account management, transformation consulting, or customer success at large companies.
• Several years of experience managing teams and coaching others.
• Ability to speak calmly to senior executives and boards and tie work to business results.

Responsibilities

• Manage a team of transformation leads serving very large enterprise customers.
• Coach team members and communicate effectively with senior executives and boards.
• Tie AI initiatives to measurable business results such as revenue and cost impact.

Skills

People management

Executive communication

Account management

Transformation consulting

Customer success

Coaching

Tools

AI platforms

Job description

This is a people manager role over a team of transformation leads who work with very large enterprise customers. A strong candidate has a long record in account management, transformation consulting or customer success at big companies, plus several years managing teams. They can coach others, speak calmly to senior executives and boards, and tie the work to business results such as revenue and cost impact.

How it fits the AI era

The work is about helping large organizations move from trying out AI to using it across the business, so the manager needs to understand how AI agents change daily workflows and how to measure the value. AI can speed up reporting and pattern spotting across accounts. Coaching people, earning executive trust, handling at-risk customers and deciding what to change in the playbook stay human.

How it builds AI experience

Someone in this role would work closely with an enterprise platform for building and supervising AI agents grounded in company data, and would see how large customers adopt it in marketing and revenue teams. Patterns across accounts feed back to product and engineering, which builds a practical view of what works. To prepare, try the platform or similar agent tools and practice framing AI results as business outcomes.

Worth showing

• Managing customer success teams
• Executive and board communication
• Change management frameworks
• Linking AI work to P&L results
• Resolving at-risk account issues

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Writer

Writer is an enterprise AI platform for building and supervising AI agents grounded in company data, per the company.