Agronomy Billing & Customer Service Specialist

Central Prairie Co-op; Kansas; On-site; USD 36,000 - 60,000; Full time

Job summary

Central Prairie Co-op is seeking an Agronomy Billing Administrator / Customer Service Specialist in Kansas. This role combines billing, invoicing, and customer support within an agronomy context, coordinating with agronomists, sales, and accounting to keep accounts accurate.

The ideal candidate will handle invoices, account questions, and payments while maintaining strong data integrity and professional relationships with growers and customers.

Qualifications

• Customer oriented and customer service oriented is a must.
• Ability to read and interpret documents and write routine reports.
• Strong computer operation skills and basic accounting awareness.
• Willing to seek additional continuing education and training.

Responsibilities

• Answer customer questions by phone, email, and in person.
• Help customers with account questions, invoices, statements, and charges.
• Resolve billing discrepancies and customer concerns.
• Maintain professional relationships with growers and agricultural customers.
• Enter and process charges for fertilizer, chemicals, seed, application services, soil testing, and other agronomy services.
• Prepare and send customer invoices.
• Review application/service records to ensure billing accuracy.
• Match tickets, work orders, delivery records, and application records to customer accounts.
• Make billing corrections when needed.
• Post payments and credits to customer accounts.
• Monitor outstanding balances and follow up on past-due accounts.
• Work with accounting on collections and discrepancies.
• Enter customer, product, acreage, application, and billing information into company software.
• Maintain accurate customer records and file invoices/tickets/contracts.
• Run reports and check data for errors.
• Communicate with agronomists, sales reps, dispatchers, and managers.
• Ensure completed work is documented and billed; assist with scheduling as needed.

Skills

Customer service

Organization

Attention to detail

Data entry

Invoicing

Communication

Problem-solving

Multitasking

Numerical accuracy

Agronomy terminology/software

Education

High school diploma or GED

Tools

Microsoft Office/Excel

Job description

Central Prairie Co-op is seeking an Agronomy Billing Administrator / Customer Service Specialist in Kansas. This role combines billing, invoicing, and customer support within an agronomy context, coordinating with agronomists, sales, and accounting to keep accounts accurate.

The ideal candidate will handle invoices, account questions, and payments while maintaining strong data integrity and professional relationships with growers and customers.