Agriculture Equipment Training & Support Specialist

Ziegler Cat; New Hampton (IA); On-site; USD 91,000 - 136,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO 15 days

Paid holidays 9

401(k) with match

HSA contributions

Disability insurance

Parental leave

Fitness membership discount

Education assistance

Job summary

Ziegler Inc. is seeking an equipment trainer to deliver operator training and onboarding for Ziegler’s portfolio, including FENDT, Massey Ferguson, Gleaner, Brandt, Geringhoff, and CAT.

You will lead demonstrations, support technical questions, and coordinate with Account Managers to ensure customer satisfaction and ongoing loyalty. The role requires strong mechanical aptitude, agricultural experience, and excellent communication skills.

Qualifications

• High School diploma or GED required; Bachelor's degree in Ag related field preferred.
• Strong mechanical aptitude and comfort operating agricultural equipment.
• 2+ years agriculture experience preferred.
• Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
• Must have and maintain a clean driving record.
• Availability during off-hours and weekends to support customer emergency needs as required.

Responsibilities

• Organize and deliver engaging operator training and onboarding sessions for equipment across Ziegler's portfolio.
• Promote and sell extended warranties, service contracts, and customer support programs.
• Lead field demonstrations that showcase machine capabilities, precision technology, and performance benefits.
• Serve as the frontline resource for basic technology support, helping customers navigate displays, connectivity tools, machine data, and precision ag features.
• Collaborate with Account Managers and Sales Reps on deliveries, demonstrations and follow-up activities.
• Document all customer interactions, demonstrations, and training activity in the CRM.
• Maintain knowledge of equipment and emerging ag technologies through training.
• Support Ag Product Support teams with branch training needs.
• Promote and reinforce safety best practices during all training, demos, and operation sessions.

Skills

Mechanical aptitude

Communication skills

Customer service

Education

High School diploma or GED

Bachelor's degree in Ag related field

Job description

Ziegler Inc. is seeking an equipment trainer to deliver operator training and onboarding for Ziegler’s portfolio, including FENDT, Massey Ferguson, Gleaner, Brandt, Geringhoff, and CAT.

You will lead demonstrations, support technical questions, and coordinate with Account Managers to ensure customer satisfaction and ongoing loyalty. The role requires strong mechanical aptitude, agricultural experience, and excellent communication skills.