Agricultural Sales & Customer Service Manager - Iowa/Midwest Territory

Feed Energy Company; Des Moines (IA); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Feed Energy Company is seeking an Agricultural Sales & Customer Service Manager for the Iowa/Midwest Territory. This position focuses on fostering relationships with customers, managing account needs, and collaborating with internal teams to deliver tailored solutions.

The ideal candidate holds a Bachelor's degree and has experience in account management, ensuring customer satisfaction and driving growth through innovative strategies. The role is primarily remote but requires extensive travel within Iowa.

Qualifications

• 5+ years of experience in account management or customer service.
• Ability to build rapport with multiple decision-makers.
• Experience in developing tailored account plans.

Responsibilities

• Develop and execute tailored account plans.
• Grow and nurture strong customer relationships.
• Collaborate with cross-functional teams to ensure service delivery.

Skills

Strong communication skills

Problem-solving abilities

Account management experience

Customer service orientation

Education

Bachelor's degree in Business Administration or related field

Job description

Agricultural Sales & Customer Service Manager – Iowa/Midwest Territory

(Location: Des Moines, Iowa, IA – mostly remote, open to anywhere Iowa and surrounding areas.)

Description

Feed Energy works at the intersection of feed, fuel, and agriculture, building a nearly four-decade legacy of stewardship in various industries. We support how America nourishes its people and powers its economy. Our team is made up of growth-mindful individuals who are dedicated to transforming global practices in feeding and fueling, driving innovation across the industries we serve. We create circular economies, developing sustainable, low-carbon products and processes. Join us if you’re looking for a dynamic environment to contribute to shaping a sustainable future for feeding and fueling the world.

We help feed the world by providing safe, energy-based nutrition solutions.

Creativity – Stewardship – Impact – Integrity – Healthy Relationships

What we are looking for

The Agricultural Sales & Customer Service Manager is responsible for fostering long-term, profitable relationships with our customers. This role serves as the primary point of contact for assigned accounts, ensuring their needs are met and identifying opportunities to deliver additional value. The Customer Service Manager works closely with cross-functional teams to execute account plans, monitor customer satisfaction, and drive growth through expanded products, services, and solutions.

This position requires high energy, strong listening skills, and the ability to build rapport with multiple decision-makers across diverse customer locations. The ideal candidate can travel extensively, understand each customer’s unique priorities, and proactively create value at every touchpoint.

What you will do

• Grow and nurture strong customer relationships with leaders across your assigned accounts, serving as their go-to resource and strategic advisor.
• Dive into your customers’ business—their objectives, operations, challenges, and competitive landscape—to uncover opportunities to elevate their experience and drive mutual growth.
• Develop and execute tailored account plans that bring together the right internal expertise and resources to exceed expectations.
• Orchestrate cross-functional collaboration (Commercial, Supply Chain, Logistics, Mechanical Service, and more) to ensure smooth delivery of products and services and to quickly resolve any issues.
• Stay ahead of trends and performance indicators, proactively recommending solutions that strengthen partnerships and increase lifetime value.
• Anticipate the ever-changing needs of customers, offering proactive insights and solutions before they ask.
• Spot and champion opportunities for new products, services, or process improvements that enhance customer experience and deliver measurable value.
• Evaluate pricing needs and profitability levers, supporting competitive yet sustainable pricing strategies for each customer.
• Build a strong internal and external network to support account activities and deepen collaboration across the organization.
• Be the “voice of the customer”, sharing meaningful insights with Product, Marketing, and cross-functional teams to fuel innovation and continuous improvement.
• Bring our company values to life in every interaction—with customers, colleagues, and community partners.
• Take on additional opportunities and responsibilities that contribute to team success.

What you will need

• Bachelor's degree or equivalent experience in a relevant field (e.g., Business Administration, Marketing, Supply Chain Management).
• Proven track record in account management, customer service, or related roles.
• Strong communication and interpersonal skills, capable of tailoring style and approaching both low-volume customers and complex, high-visibility corporate clients.
• Strong problem-solving and analytical abilities.
• Ability to manage multiple priorities and work collaboratively across teams.
• Customer-centric mindset with a passion for delivering exceptional service.
• Knowledge of the industry and competitive landscape is preferred.