AGM -Sommelier-Bungalow Kitchen

The Bungalow Hospitality Group; Long Beach (CA); On-site; USD 39,000 - 55,000; Full time

Benefits offered by this job

Fully paid health insurance

Quarterly bonuses

Job summary

The Bungalow Hospitality Group is seeking an Assistant General Manager for a fast-paced, elevated California bistro in Long Beach. The AGM will support the General Manager in leading daily front-of-house operations, guest experience, staff performance, and compliance.

This hourly, fully benefited role emphasizes responsible beverage service, oper­ational excellence, and a positive team culture. Sommelier certification is highly preferred and health insurance is fully paid with quarterly bonuses.

Qualifications

• California Food Handler Card required or obtained within 30 days of hire.
• California RBS Certification required within 60 days of hire.
• ServSafe Manager Certification preferred or obtained within 30 days of hire.
• Minimum 3 years of hospitality or restaurant experience, including supervisory or management responsibility.
• Strong knowledge of California labor laws, wage and hour requirements, and responsible alcohol service.
• Good knowledge of California wine and craft cocktails preferred.

Responsibilities

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.
• Maintain a visible floor presence to ensure high guest satisfaction with minimal office time during service.
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Ensure all alcohol service complies with California ABC laws and RBS requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.
• Support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for FOH.
• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.

Skills

Leadership

FOH management

Staff coaching

Guest experience

Alcohol service knowledge

Education

California Food Handler Card

California RBS Certification

ServSafe Manager Certification

Tools

POS systems

Scheduling software

Microsoft Office

Job description

This is an hourly position, eligible for full benefits, fully paid health insurance and quarterly bonuses. A sommelier certification is highly preferred.

Objective/Purpose of the Position

The Assistant General Manager (AGM) supports the General Manager in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The AGM helps drive service standards, responsible alcohol service, and a positive team culture.

The AGM works closely with the General Manager and Director of Operations to ensure operational excellence, financial performance, and compliance with company policies and California regulations.

Tasks/Responsibilities – not limited to

Operations & Leadership

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.

Guest Experience

• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time
• during service
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.

Responsible Beverage Service

• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS)
• requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.

Financial & Administrative

• Support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for the front of house.

Compliance & Safety

• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform essential functions.

• Ability to stand and walk for extended periods, often for the duration of a shift.
• Ability to lift and carry moderate loads (typically up to 35 pounds), such as trays, glass racks, and supplies.
• Ability to bend, reach, and move quickly in a fast-paced environment.
• Frequent interaction with guests and staff, including clear verbal communication.

Preferred Experience/Minimum Qualifications

• California Food Handler Card required, or must be obtained within 30 days of hire.
• California Responsible Beverage Service (RBS) Certification required within 60 days of hire.
• ServSafe Manager Certification preferred, or obtained within 30 days of hire.
• Minimum of 3 years of hospitality or restaurant experience, including supervisory or management
• responsibility.
• Strong knowledge of California labor laws, wage and hour requirements, and responsible alcohol service.
• Good knowledge of California wine and craft cocktails preferred.
• Proficiency with POS systems, scheduling software, and Microsoft Office.