The Bungalow Kitchen- Operation manager

Bungalow Hospitality Group; Long Beach (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Operation Manager leads front-of-house operations for a fast-paced California bistro, ensuring exceptional guest experiences and staff performance.

Collaboration with the Management team drives operational excellence, financial performance, and strict adherence to California regulations, with accountability for service standards, beverage service, and safety.”

Qualifications

Responsibilities

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.
• Maintain a visible floor presence to ensure high guest satisfaction and swift service resolution.
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.
• Ensure all alcohol service complies with California ABC laws and RBS requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.
• Conduct weekly inventory; support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for the front of house, with focus on Bar operations.
• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.

Job description

Objective/Purpose of the Position

The Operation Manager supports the management team in leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture.

The Operation Manager works closely with the Management team to ensure operational excellence, financial performance, and compliance with company policies and California regulations.

Tasks/Responsibilities – not limited to

Operations & Leadership

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.

Guest Experience

• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.

Responsible Beverage Service

• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.

Financial & Administrative

• Conduct weekly inventory. Support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations.

Compliance & Safety

• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.