The Bungalow Kitchen- Operation manager

The Bungalow Hospitality Group; Long Beach (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Bungalow Hospitality Group is seeking an Operations Manager to lead front-of-house operations in a fast-paced California bistro. You will drive service standards, oversee staff performance, and ensure compliance with California regulations while upholding an elevated guest experience.

You will partner with the General Manager to coach staff, manage inventory and labor costs, and maintain safety and beverage service standards.

Qualifications

• Experience in front-of-house management in a California restaurant.

Responsibilities

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.
• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.
• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.
• Conduct weekly inventory. Support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations.
• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.

Job description

Objective/Purpose of the Position

The Operation Managersupports the management teamin leading daily front-of-house operations, guest experience, staff performance, and compliance for a fast-paced, elevated California bistro. The Operation Manager helps drive service standards, responsible alcohol service, and a positive team culture.

The Operation Managerworks closely with the Management teamto ensure operational excellence, financial performance, and compliance with company policies and California regulations.

Tasks/Responsibilities – not limited to

Operations & Leadership

• Oversee front-of-house operations during shifts, ensuring smooth and efficient service.
• Recruit, train, schedule, and supervise FOH staff in compliance with California wage and hour laws.
• Ensure accurate timekeeping and that non-exempt staff receive required meal and rest breaks.
• Provide coaching, performance feedback, and documentation in partnership with the General Manager.

Guest Experience

• Maintain a visible floor presence to ensure a high level of guest satisfaction with minimal office time during service
• Resolve guest concerns promptly and professionally, escalating when necessary.
• Uphold service standards and the elevated bistro experience.

Responsible Beverage Service

• Ensure all alcohol service complies with California ABC laws and Responsible Beverage Service (RBS) requirements.
• Confirm staff maintain valid RBS certification and follow ID verification procedures.
• Manage situations involving intoxicated guests and document incidents.

Financial & Administrative

• Conduct weekly inventory. Support cash handling, POS management, daily reporting, and labor cost control.
• Ordering, inventory, and vendor coordination for the front of house. Focus on Bar operations.

Compliance & Safety

• Ensure compliance with California labor laws, health codes, and Cal/OSHA safety standards.
• Report and document incidents, injuries, and unsafe conditions.