Aging Well Case Manager

Child & Family Services of Newport County; Providence (RI); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Child & Family Services of Newport County seeks a dedicated Case Manager to collaborate with the Office of Healthy Aging (OHA) in providing in-home case management, visits, and care coordination. The role operates on a hybrid schedule with 20% remote work and involves working with diverse clients and families to ensure individualized care plans are effectively implemented.

You will manage cases, conduct assessments, create plans, coordinate with partners, and ensure timely documentation and

Qualifications

• High school diploma or equivalent required; CHW or Case Management Certification; associate’s degree preferred.
• Minimum 1 year in case management or relevant training; elderly population experience preferred.
• Bilingual in Spanish a plus.
• Strong organizational, critical thinking, and time-management skills.
• Basic computer skills; knowledge of Microsoft Office 365.
• Ability to communicate with diverse populations; collaboration and teamwork.
• Must have a valid driver’s license, auto insurance, and car registration.
• Background checks and medical clearances required.

Responsibilities

• Manage cases assigned by program leadership or designee.
• Conduct initial and ongoing in-home assessments to determine care needs.
• Create person-centered plans and recommend services to address needs.
• Follow up to reassess needs after plan implementation.
• Collaborate with family/caregivers, service providers, and authorities as needed.
• Complete paperwork promptly and maintain accurate client files.
• Advocate for needed services.

Skills

Organizational skills

Critical thinking

Time management

Communication

Collaboration

Microsoft Office 365

Driver's license

Diversity interaction

Education

Community Health Worker Certification

Case Management Certification

Associate’s degree in social work or related field

Tools

None

Job description

What You’ll Be Doing

You will work collaboratively with the Office of Healthy Aging (OHA) to provide case management services to clients who are part of the Office of Healthy Aging Case Management Programs. The Case Manager provides in-home visits, monthly calls, and assists with care coordination to ensure client needs are addressed.

Hybrid Role, 20% Remote Work.

Your Main Priorities

• Manage cases assigned by the program’s leadership or designee.
• Conduct initial and ongoing in-home assessments to determine care needs.
• Creates person‑centered plans and recommends services to address individual needs.
• Follow up with clients after the initial plan is implemented to reassess needs as appropriate.
• Collaborates with family/caregivers, service providers, and local authorities as necessary.
• Completes all paperwork promptly and maintains accurate client files.
• Advocates for services to meet client needs.

Requirements, Skills & Abilities

• High school diploma or equivalent required along with the Community Health Worker or Case Management Certification; associate’s degree in social work or related field preferred.
• Minimum 1 year’s experience in a case management position or relevant training required; experience working with the elderly population preferred.
• Bilingual in Spanish a plus.
• Strong organizational, critical thinking, and time‑management skills.
• Basic computer skills required; knowledge of Microsoft Office 365.
• Ability to communicate and effectively interact with a diverse population.
• Collaboration and teamwork.
• Must have a valid driver’s license, proof of auto insurance and car registration.
• Must authorize Child & Family to complete a motor vehicle records check.
• The ideal candidate will be required to meet all background checks and medical clearances required for the position.

Physical Requirements

Direct Service Staff: This position requires time sitting, standing, walking, driving, carrying and lifting up to 25 lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues.

Equal Employment Opportunity

Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job‑related factors.

Culturally and Linguistically Appropriate Services

• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races.
• Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others.
• Demonstrate the ability to successfully deliver culturally responsive services.

Affirmative Action

Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve.