Aging Services Case Manager (HHS)

Walworth County, WI; Elkhorn (WI); On-site; USD 39,000 - 51,000; Full time

Job summary

Walworth County in Elkhorn, Wisconsin, seeks a qualified professional to provide information, eligibility determination and comprehensive case management for Older Americans Act programs. The role coordinates caregiver support and service plans for diverse aging populations.

The position requires a Master’s degree in social work or related field (Bachelor’s with experience accepted) and at least one year of relevant experience. Valid driver's license and reliable vehicle are required for travel.

Qualifications

• Master’s degree (or bachelor’s degree with experience) in social work or related field.
• Knowledge of Trauma Informed Care and Health Equity Principles is essential.
• Valid driver’s license and proof of minimum liability auto insurance coverage.
• Must be able to provide a reliable personal vehicle to be used for business travel.

Responsibilities

• Conduct comprehensive initial assessments at the time of consumer admission into Older American Act funded programs.
• Perform ongoing assessment updates to reflect the consumer's status as required by program mandates.
• Provide case management services for assigned caseload, including face-to-face contact in home or community.
• Evaluate and plan services, monitor and review care, and coordinate services with providers.

Skills

Case management

Assessments

Trauma Informed Care

Health Equity

Communication

Education

Master’s degree in social work or related field

Bachelor’s degree with experience accepted

Tools

Reliable personal vehicle

Vehicle insurance proof

Job description

Position Summary

This position is responsible to provide information and assistance, program eligibility determination and comprehensive case management services to older adults and families eligible for federal, state and county programs related with the Older Americans Act and within the scope of the Aging & Disability Resource Center. This position serves as the division’s representative for caregiver support programs.

Salary

$28.36 - $37.28 Hourly

Location

Elkhorn, WI

Job Type

Full-time

Job Number

2026-00104

Department

Health & Human Services

Division

Aging & Disability Resource Center

Opening Date

09/10/2026

Closing Date

10/1/2026 4:30 PM Central

An Equal Opportunity Employer

SUPERVISION

This position has no supervisory responsibilities.

SCHEDULE

Division: Aging & Disability Resource Center

Days: Monday - Friday

Work Hours: 8:00 am - 4:30 pm

Hours Per Shift: 8

Shifts Per Pay Period: 10

Position FTE: 1.00

Essential Duties And Responsibilities

• Conduct comprehensive initial assessments at the time of consumer admission into Older American Act funded programs.
• Perform ongoing assessment updates to accurately reflect the consumer's status, as required by program mandates.
• Provide case management services for assigned caseload, including face-to-face contact, in home or community.
• Evaluate and assess individuals/families with psychosocial/physical challenges, develop service plans, carry out plan, coordinate and monitor services/treatment, review and term services.
• Collaborate with contracted providers and closely monitor purchased services that are provided to consumers. Based on assessment findings, make a determination regarding ongoing need and effectiveness of provided services.
• Consult, coach and collaborate with team member/families/individual/providers/HHS staff.
• Collaborate with other programs/individuals across the division to ensure coordination of care, with priority to the Aging & Disability Resource Center and Adult Protective Services units.
• Provide oversight and facilitation of Wisconsin’s Family Caregiver Support Programs – NFCSP and AFCSP.
• Participate in the State Caregiver Support Network and educate caregivers about available resources.
• Facilitate consumer access to service. Coordinate and monitor services in a timely manner.
• Incorporate current best practice models into daily service provisions; work with individuals/families.
• Participate in trainings to update knowledge and skills to maintain standards and ensure certification/personal license.
• Ensure compliance with program standards and maintain necessary documentation as required by Walworth County Department of Health & Human Services, Department of Health Services and state/federal statutes.
• Participate in Long Term Care division functions related to the general operation including trainings, supervision, progress meetings for consumers, division/program staff meetings, supervision, resource development, marketing and outreach to the general public.
• Serve on related work groups, projects, committees and/or community projects, as assigned.
• Demonstrate a commitment to county safety and risk management efforts.

Qualifications

Education And/or Experience

Master’s degree (bachelor's degree with experience accepted) in social work or related field and at least one year of relevant prior experience. Proven experience in ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as well as ability to compute rate, ratio and percent and to draw and interpret bar graphs. Knowledge of Trauma Informed Care and Health Equity Principles is essential.

Certificates, Licenses, Registrations

• Valid driver’s license
• Proof of minimum liability auto insurance coverage.
• Must be able to provide a reliable personal vehicle to be used for business related travel as needed.

Interactions and Communications

Provides specialized information and/or recommendations to others regarding an area of expertise.

Decision Making

This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance in the job and/or the work unit within the department and information is provided with additional research and observations which contributes to the decision-making process.

Thinking and Problem Solving

In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.

Tools & Equipment Used

• Telephone Copy Machine
• Calculator Personal Computer/Printer
• FAX Machine Electronic Mobile Devices

WORK ENVIRONMENT

The work environment characteristics described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

While performing duties of this job, the employee is occasionally exposed to wet and/or humid conditions, unclean homes, outside weather conditions, and extreme heat. The noise level in the work environment is usually moderate and the employee is expected to travel to consumer homes and/or other agencies or locations as part of their normal work duties.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

E - Human Service Professional Employees

Human Service Professional Employees Hired on or after January 1, 2012

BARGAINING UNIT:

Human Service Professional Employees Hired on or after January 1, 2012

DATE:

January 1, 2019

EMPLOYMENT STATUS:

All employees of Walworth County are at-will employees.

BASIS OF PAYMENT:

You are paid for actual hours worked plus pay for any accrued benefit time for which you are eligible. You are eligible for overtime or compensatory time in accordance with provisions of the Fair Labor Standards Act.

SCHEDULED TIME OFF:

Accrued based on straight-time hours paid each pay period. All accrued scheduled time off hours are available for use, subject to approval of your supervisor. As a full-time employee you earn scheduled time off equivalent to the following:

• 10 days per year after 1 year of Walworth County Service
• 15 days per year after 5 years of Walworth County Service
• 20 days per year after 15 years of Walworth County Service
• certain positions may be considered for additional Scheduled Time Off (STO) based on continuous related experience per Ord. Sec. 15-515 (e)

PERSONAL TIME OFF:

Employees will receive 64 hours of personal time off as a lump sum at the beginning of each year (pro-rated for pt and newly-hired employees). At the end of each calendar year, an employee may request to move remaining personal time off hours to the extended sick leave bank. If no request is made, any remaining hours shall be paid out on the employee's last pay date of the calendar year.

EXTENDED SICK LEAVE BANK:

Used for time off of work for more serious health conditions that require three or more consecutive days off or when on an approved leave of absence.

HOLIDAYS:

Ten paid holidays each year. A p-t employee would receive pro-rated holiday pay based on positions budgeted FTE.

INSURANCE:

Employees hired into a .75 FTE or higher position are eligible for Health, Dental, Life, Vision, Short-Term Disability and Long-Term Disability insurance benefits on the first of the month following 30 days of service provided you complete enrollment forms within 30 days of hire. Employees hired into a .50 FTE or higher position are eligible for all benefits listed below except Health insurance. Employees hired into a .49 FTE or less position are eligible to participate in Short-Term Disability only.

Health Insurance:

You can choose Tier 1 or Tier 2. Tier 1 is a standard co-pay plan. Tier 2 is a High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). The County will contribute an amount approved by the County Board, payable as a lump sum to your HSA for Tier 2. You may also elect to contribute to your HSA up to the IRS maximum. You may elect either family or single coverage. The monthly premium will be split between the County and the employee.

Dental Insurance:

You may elect either family or single coverage. The county shall pay 100% (single or family) of the premium for a full-time and 50% (single or family) of the premium for a part-time employee enrolled in dental insurance.

Life Insurance:

The County provides you with term life insurance in an amount equal to $25,000. You have the option of purchasing additional coverage for yourself, spouse and/or dependent children.

Short-Term Disability Insurance:

The County provides you with Short-Term Disability Insurance with premiums paid by the employer.

LTD Insurance:

The County provides you with Long Term Disability Insurance. The monthly premium is 0.83% of your insured monthly wages. The County shall pay 67% of the premium & the employee shall pay 33% of the premium.

Vision Insurance:

You may elect to participate in Vision insurance. The employee electing coverage shall pay 100% (single or family) of the premium for vision insurance.

WISCONSIN RETIREMENT:

You are covered under the Wisconsin Retirement System if you are expected to work a minimum of 1200 hours per year for a period of one year or more. The WRS provides you with separation, disability or retirement benefits upon termination. The payment is split between the county and employee, as prescribed by state law. Employees expected to work less than 1200 hours per year will not receive this benefit.

TAX-SHELTERED BENEFITS:

You may elect to participate in the following tax-sheltered benefits:

• Deferred Compensation (S457 plan)
• Medical Spending Account (S125 plan)
• Dependent Care Plan (S125 plan)
• Health Savings Account (S223 plan)

WORKERS COMPENSATION:

You are covered by Workers Compensation for any illness or injury arising out of your employment. Medical expenses and compensation for lost time are paid from the workers' compensation plan. In addition, the County will supplement the workers' compensation lost-time payment for up to 1 year, making you whole on a "net-check" basis.

DIRECT DEPOSIT:

You are required to participate in direct deposit of your paycheck to a banking institution of your choice.

EMPLOYEE ASSISTANCE PROGRAM:

You and your family are encouraged to use the Employee Assistance Program for help in addressing confidential family and financial matters. EAP services are provided through Curalinc. Please call 888-881-5462 for help.

BEREAVEMENT LEAVE:

You will receive pay for up to 3 days for the purpose of bereavement over the death of your spouse, child, step-child, parent, step-parent, brother, sister, grandparent, grandchild, mother-in-law, father-in-law, or other member of the immediate household (excluding renters). You will receive up to 1 day of pay for the death of your brother-in-law, sister-in-law, son-in-law, daughter-in-law, aunt, uncle, niece or nephew.

JURY DUTY:

Your regular wages will be made-whole for any time you are required to serve on jury duty.

MILITARY LEAVE:

Your regular wages will be made-whole for up to two weeks for you to meet your annual two-week reserve duty obligation. Extended military leaves are provided in accordance with state and federal laws.

LEAVE OF ABSENCE:

You are required to request a leave of absence in writing and a minimum of 15 calendar days prior to your expected absence. All leaves are subject to approval of the Human Resources Department and are at the discretion of the County's representative, except as otherwise required by law. Under emergency situations, the leave papers must be submitted within 5 days after the absence begins. Periods of absence less than 5 days may be approved by your department head.

Note: This Summary provides only a brief outline of your benefits. All benefit terms and conditions are subject to the specific provisions of plan documents, policies, and/or legal rules and regulations. These benefits are subject to change from time to time by action of the County Board and/or Human Resources Committee.

Employer Walworth County

Address P.O. Box 1001

100 W. Walworth Street

Elkhorn, Wisconsin, 53121

Phone [phone]

Website http://www.co.walworth.wi.us