Aging Services Case Manager (HHS)

Walworth County; Elkhorn (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Walworth County’s Aging & Disability Resource Center seeks a dedicated professional to provide information, eligibility determinations, and comprehensive case management for older adults and families under the Older Americans Act. This role also represents caregiver support programs within the division.

The position emphasizes coordination with providers and teams, ensuring timely access to services while maintaining compliance with state and federal standards.

Qualifications

• Master’s degree in social work or related field, and at least one year of relevant prior experience.
• Knowledge of Trauma Informed Care and Health Equity Principles is essential.
• Must be able to provide a reliable personal vehicle for business travel.

Responsibilities

• Conduct comprehensive initial assessments at consumer admission into Older American Act funded programs and update as required.
• Provide case management for assigned caseload with face-to-face contact in home or community.
• Evaluate psychosocial/physical challenges, develop service plans, implement and monitor services.
• Coordinate with contracted providers and monitor purchased services for ongoing need and effectiveness.
• Consult, coach and collaborate with families, providers and staff across programs.
• Ensure coordination of care with Aging & Disability Resource Center and Adult Protective Services units.

Skills

Trauma Informed Care

Health Equity Principles

Communication

Education

Master’s degree in social work or related field

Bachelor's degree with experience accepted

Tools

Valid driver’s license

Reliable personal vehicle

Job description

POSITION SUMMARY

This position is responsible to provide information and assistance, program eligibility determination and comprehensive case management services to older adults and families eligible for federal, state and county programs related with the Older Americans Act and within the scope of the Aging & Disability Resource Center. This position serves as the division’s representative for caregiver support programs.

SUPERVISION

This position has no supervisory responsibilities.

SCHEDULE

• Division: Aging & Disability Resource Center
• Days: Monday - Friday
• Work Hours: 8:00 am - 4:30 pm
• Hours Per Shift: 8
• Shifts Per Pay Period: 10
• Position FTE: 1.00

RESPONSIBILITIES

• Conduct comprehensive initial assessments at the time of consumer admission into Older American Act funded programs. Perform ongoing assessment updates to accurately reflect the consumer's status, as required by program mandates.
• Provide case management services for assigned caseload, including face-to-face contact, in home or community.
• Evaluate and assess individuals/families with psychosocial/physical challenges, develop service plans, carry out plan, coordinate and monitor services/treatment, review and term services.
• Collaborate with contracted providers and closely monitor purchased services that are provided to consumers. Based on assessment findings, make a determination regarding ongoing need and effectiveness of provided services.
• Consult, coach and collaborate with team member/families/individual/providers/HHS staff.
• Collaborate with other programs/individuals across the division to ensure coordination of care, with priority to the Aging & Disability Resource Center and Adult Protective Services units.
• Provide oversight and facilitation of Wisconsin’s Family Caregiver Support Programs – NFCSP and AFCSP.
• Participate in the State Caregiver Support Network and educate caregivers about available resources.
• Facilitate consumer access to service. Coordinate and monitor services in a timely manner.
• Incorporate current best practice models into daily service provisions; work with individuals/families.
• Participate in trainings to update knowledge and skills to maintain standards and ensure certification/personal license.
• Ensure compliance with program standards and maintain necessary documentation as required by Walworth County Department of Health & Human Services, Department of Health Services and state/federal statutes.
• Participate in Long Term Care division functions related to the general operation including trainings, supervision, progress meetings for consumers, division/program staff meetings, supervision, resource development, marketing and outreach to the general public.
• Serve on related work groups, projects, committees and/or community projects, as assigned.
• Demonstrate a commitment to county safety and risk management efforts.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

• Master’s degree (bachelor's degree with experience accepted) in social work or related field and at least one year of relevant prior experience.
• Proven experience in ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals as well as ability to compute rate, ratio and percent and to draw and interpret bar graphs.
• Knowledge of Trauma Informed Care and Health Equity Principles is essential.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license
• Proof of minimum liability auto insurance coverage.
• Must be able to provide a reliable personal vehicle to be used for business related travel as needed.

INTERACTIONS AND COMMUNICATIONS

Provides specialized information and/or recommendations to others regarding an area of expertise.

DECISION MAKING

This position has authority to make decisions that are consistent with policies and precedents; supervision and managerial direction is available as requested. These decisions directly impact performance in the job and/or the work unit within the department and information is provided with additional research and observations which contributes to the decision-making process.

THINKING AND PROBLEM SOLVING

In relation to established procedures, protocols and policies of the County, challenges in this position tend to be diverse, but are typically covered by precedent or established practice.

TOOLS & EQUIPMENT USED

• Telephone: Copy Machine
• Calculator: Personal Computer/Printer
• FAX Machine: Electronic Mobile Devices

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing duties of this job, the employee is occasionally exposed to wet and/or humid conditions, unclean homes, outside weather conditions, and extreme heat. The noise level in the work environment is usually moderate and the employee is expected to travel to consumer homes and/or other agencies or locations as part of their normal work duties.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear; and taste or smell. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

TO INCLUDE

• Formal Walworth County Electronic Application
• Education & Experience Review
• Verification of Driver License
• Oral Department Interview
• Reference Check
• Background Check
• Post Offer Physical Exam
• Drug Screen
• Other job related tests may be required.