Aging Services Administrator Economic Security Program (ESP)

City of Cleveland; Bryan (OH); On-site; USD 45,000 - 55,000; Full time

Job summary

The City of Cleveland is seeking an Aging Services Administrator to oversee programs under the Division of Aging, providing vital support to elderly individuals and adults with disabilities. This full-time position requires a strong background in social services, effective communication skills, and the ability to work collaboratively with various stakeholders. The ideal candidate will have a Bachelor's degree in a relevant field with experience in program administration, ensuring essential services are delivered efficiently to the community.

Qualifications

• Bachelor’s degree required in Social Work, Counseling, or closely related fields.
• Two years program administration experience is required.
• Must have valid driver's license and pass fingerprint check.

Responsibilities

• Plans and administers specific programs in Aging.
• Supervises personnel and monitors program budgets.
• Conducts assessments and provides case management.

Skills

Verbal communication

Written communication

Planning

Organizational skills

Education

Bachelor's Degree in Social Work or related field

Master's Degree

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Aging Services Administrator Economic Security Program (ESP)

City of Cleveland

$45,000.00 - $55,000.00 Annually

Location

0201 - Aging

Full-time

Job Number

9347-HR

Division

020100 - Division of Aging

Closing Date: 07/07/2025 at 11:59 PM Eastern Time (US & Canada)

Examples of Duties

Under administrative direction, plans and administers a specific project or program for the Department of Aging. Serves as the administrative supervisor on projects or programs. Plans, assigns, supervises, and reviews activities of subordinate personnel. Monitors the project/program's operating budget and assists in the annual preparation of same. Designs, implements, and monitors procedures utilized in program evaluation. Develops and secures commitments from other City departments and agencies to provide services to program participants. Provides technical assistance or reviews program policies and procedures. Maintains current information and oversees the preparation of project status reports. Prepares financial and narrative reports and program applications. Communicates project/program status and information to municipal officials and/or public and private entities. May supervise employees assigned to the respective project. Performs other related duties as required.

Minimum Qualifications

A High School Diploma or GED is required. A Bachelor's Degree is required; degrees in Social Work, Social Services, Gerontology, Counseling, Human Services, Psychology, Public Health, Health Services, or closely related fields from a four-year accredited college or university are preferred. A Master's Degree is preferred. Two years of full-time progressively responsible experience in government or private sector program administration is required. Three years of full-time experience in human services, especially working with the elderly and/or disabled adults, is also required. (Substitution: Postgraduate education in one of the above fields may substitute for work experience on a year-for-year basis.) Must be able to operate a personal computer with Microsoft Office Suites. A valid State of Ohio Driver's License is required. Must be able to lift and carry 30 pounds. Must comply with fingerprint-based records check under RCS 173.394. Strong verbal, written, electronic communication, public speaking, planning, and organizational skills are required.

Supplemental Information

• Respond to service referrals and requests from elderly individuals and adults with disabilities via phone, email, or in-person visits.
• Provide comprehensive case management services addressing complex financial concerns, including foreclosure, unemployment, and access to legal assistance.
• Conduct in-depth assessments to identify client needs, values, and preferences to develop individualized service plans.
• Perform home visits to meet their needs and provide direct support to older adults and adults with disabilities.
• Maintain and update multiple data systems, including the Social Administration Management System (SAMS), to track client services and outcomes. Achieve monthly service unit requirements.
• Participate actively in Scam Squad committee meetings to help protect clients from financial exploitation and fraud.
• Collaborate closely with internal Aging staff, other City of Cleveland departments, and external community-based organizations to ensure coordinated service delivery.
• Maintain up-to-date knowledge of social service systems, public and private assistance programs, and government agencies supporting older adults and individuals with disabilities.
• Facilitate public education efforts and community presentations to promote awareness of available resources and services.
• Collaborate with Aging and Disability Resource Center co-workers and Aging and Disability Resource Network partners to assist older adults and adults with disabilities comprehensively.
• Actively participate in Department of Aging efforts towards an Age-Friendly Cleveland.