Agile Coach/Scrum Master

NTT DATA; Franklin (TN); Remote; USD 96,000 - 103,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k with company match

Paid time off

Employee assistance

Flexible spending or health savings

Job summary

NTT DATA is seeking an Agile Coach/Scrum Master to join their client team in Nashville, Tennessee with a remote delivery model. You will lead agile delivery, coach Product Owners, and ensure effective Scrum practices across enterprise platforms.

You will drive the transformation from waterfall to agile, align with governance, monitor metrics, and enable transparent reporting to executives while ensuring compliance and ITSM considerations in healthcare contexts.

Qualifications

• 5+ years as a Scrum Master in enterprise environments.
• 3+ years leading agile transformation from waterfall to agile.
• Strong understanding of Scrum, Kanban, and scaled agile concepts.
• Experience in regulated industries (healthcare preferred).
• Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems.
• Strong facilitation, stakeholder management, and conflict resolution skills.
• Ability to operate at both team and executive levels.

Responsibilities

• Facilitate Scrum ceremonies including Sprint Planning, Daily Standups, Reviews, and Retrospectives
• Coach Product Owners on prioritization and backlog refinement
• Remove impediments that affect velocity and delivery
• Establish and monitor delivery metrics (velocity, cycle time, throughput, defects)
• Support auditability and compliance in agile programs

Skills

Facilitation

Stakeholder management

Conflict resolution

Team leadership

Executive communication

Tools

Azure DevOps

Jira

Job description

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Agile Coach/Scrum Master to join their team in Nashville, Tennessee (US-TN), United States (US).

Key Responsibilities

Agile Delivery Leadership

• Facilitate Scrum ceremonies (Sprint Planning, Daily Standups, Reviews, Retrospectives)
• Ensure backlog readiness and sprint discipline
• Coach Product Owners on prioritization and backlog refinement
• Remove impediments that affect team velocity and delivery predictability
• Establish and monitor key performance metrics (velocity, cycle time, throughput, defect trends)
• Balance planned sprint work with operational interruptions and production support

Agile Transformation & Coaching

• Lead the organization's transition from waterfall to agile delivery practices
• Educate teams and stakeholders on agile principles and values
• Coach leadership on agile governance and portfolio alignment
• Introducing agile best practices while adapting to healthcare regulatory requirements
• Promote continuous improvement and psychological safety within teams
• Assess team maturity and implement improvement roadmaps

Governance & Enterprise Alignment

• Align team delivery with enterprise strategic objectives
• Integrate agile practices within existing PMO and change governance structures
• Support traceability between initiatives, releases, and compliance requirements
• Ensure audit readiness and documentation standards are maintained in an agile model
• Partner with portfolio management and leadership teams to increase delivery transparency

Cross-Platform Delivery Coordination

• Support teams delivering across enterprise platforms
• Coordinate cross-team dependencies
• Collaborate with infrastructure, integration, and operations teams
• Ensure delivery practices account for ITSM and change management requirements

Metrics, Reporting & Continuous Improvement

• Establish baseline delivery metrics
• Provide executive-level reporting on delivery health and risk
• Identify bottlenecks and implement process improvements
• Utilize data to drive improvement

Required Qualifications

• 5+ years as a Scrum Master in enterprise environments
• 3+ years' experience leading agile transformation from waterfall to agile
• Strong understanding of Scrum, Kanban, and scaled agile concepts
• Experience in regulated industries (healthcare preferred)
• Familiarity with tools such as Azure DevOps, Jira, or similar backlog systems
• Strong facilitation, stakeholder management, and conflict resolution skills
• Ability to operate at both team and executive levels

Preferred Qualifications

• Experience in healthcare provider or behavioral health environments
• Experience integrating agile with ITIL / ITSM practices
• Experience in enterprise portfolio alignment or SPM environments
• SAFe, CSM, or similar certifications (practical experience prioritized over certification)

About NTT DATA:

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on our EEO rights under the law, please click here. For Pay Transparency information, please click here.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($70- 75 hourly ). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

Company Benefits

• medical, dental, and vision insurance
• flexible spending or health savings account
• life, and AD&D insurance
• short-and long-term disability coverage
• paid time off
• employee assistance
• participation in a 401k program with company match
• additional voluntary or legally required benefits