Agentic SOC Quality Control (QC) Lead – US Based

DXC Technology Company; Delaware; Hybrid; USD 120,000 - 165,000; Full time

Job summary

DXC Technology is seeking an Agentic SOC QC Lead to oversee independent quality control across traditional and AI-enabled SOC investigations. You will ensure accuracy, consistency, and alignment with risk thresholds, customer requirements, and procedures.

You will guide QC delivery teams, perform structured case reviews, monitor analyst performance, and deliver trend analyses to stakeholders. The role emphasizes governance, continuous improvement, and maintaining trusted, defensible outcomes

Qualifications

• Strong experience leading or overseeing SOC operations and quality reviews.
• Bachelor's degree in Cybersecurity, Information Security, CS, or related field.
• Must be legally authorized to work in US without visa sponsorship.
• Deep understanding of SOC processes, severity classifications, and escalation workflows.
• Experience with SIEM, SOAR, and security analytics platforms.
• Relevant certifications such as CISSP, CISM, CISA, GIAC preferred.
• Does not perform security monitoring or incident response.
• Focus is on independent validation of SOC outcomes across traditional and AI-enabled security operations.
• Hybrid work expected if within 25 miles of a DXC office (twice weekly).

Responsibilities

• Lead delivery of QC services across assigned clients and environments, including traditional and AI-enabled ops.
• Oversee independent validation of investigation outcomes, alert dispositions, escalation decisions, and response activities.
• Ensure QC activities are independent from SOC operational execution.
• Provide leadership for QC delivery teams and service governance activities.
• Deliver trend analysis and reporting to internal and customer stakeholders.

Skills

SOC governance

Analytical skills

Documentation

Stakeholder comms

Education

Bachelor's degree in Cybersecurity/related field

Tools

SIEM

SOAR

Security analytics

Job description

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

Our DXC Security services helps customers assess risk and proactively address all facets of their security environment, from threat intelligence to compliance. We leverage proven methodologies, intelligent automation and industry‑leading partners to tailor security solutions to our customers' unique business needs.

About The Role

The Agentic SOC QC Lead is responsible for leading the delivery of an independent Quality Control (QC) function that validates Security Operations Center (SOC) investigation outcomes across both traditional analyst‑driven and AI‑enabled security operations. This role ensures that investigations, alert dispositions, escalation decisions, and response outcomes are accurate, consistent, and aligned with defined risk thresholds, customer requirements, and operational procedures.

The QC Lead provides governance, oversight, and continuous improvement across SOC operations through structured case reviews, quality assessments, trend analysis, and validation activities. As agentic SOC capabilities are introduced and expanded, the role also provides independent validation of AI‑generated investigations and automated decision‑making outcomes.

• Lead execution of SOC Quality Control (QC) services across assigned clients and environments, including traditional analyst‑driven investigations and AI‑enabled security operations.
• Oversee independent validation of investigation outcomes, alert dispositions, escalation decisions, and response activities across both analyst‑driven and automated workflows.
• Ensure QC activities focus on validation of outcomes and remain independent from SOC operational execution.
• Provide leadership and direction for QC delivery teams and service governance activities.

Quality Assurance & Risk Validation

• Conduct quality reviews of SOC investigations to assess accuracy, consistency, completeness, adherence to documented procedures, and alignment with customer requirements.
• Validate outcomes against defined risk tolerances, severity classifications, and escalation criteria.
• Identify false negatives, missed detections, process gaps, and incorrect classifications through structured reviews.
• Ensure QC assessments are evidence‑based and aligned with documented SOC procedures.

Performance Monitoring & Continuous Improvement

• Monitor investigation quality, analyst performance trends, process adherence, AI performance, behavioral drift, and consistency over time.
• Analyze findings to identify patterns, systemic issues, and opportunities for improvement.
• Drive continuous improvement through structured feedback loops and recommendations.
• Deliver trend analysis and reporting to internal and customer stakeholders.

Who You Are

• Strong experience leading or overseeing SOC operations, investigation quality reviews, incident analysis, alert triage, or operational governance functions.
• Bachelor's degree, or greater, in Cybersecurity, Information Security, Computer Science, Information Systems, or a related field.
• Must be legally authorized to work in US with no visa sponsorship reuired now or in the future
• Deep understanding of SOC processes, investigation methodologies, severity classification, and escalation workflows.
• Experience with SIEM, SOAR, and security analytics platforms.
• Experience in SOC quality control, quality assurance, audit, validation, governance, or operational excellence functions within cybersecurity environments.
• Strong analytical, documentation, reporting, and stakeholder communication skills.
• Relevant industry certifications such as CISSP, CISM, CISA, GIAC certifications (e.g., GCIA, GCIH), cloud security certifications, or equivalent security, audit, governance, risk management, or operational excellence credentials preferred.
• Does not perform security monitoring or incident response activities.
• Focus is on independent validation of SOC outcomes across traditional and AI‑enabled security operations.
• Acts as a governance, quality assurance, and continuous improvement function ensuring SOC investigations and automated outcomes deliver trusted, defensible results.
• Enables organizations to scale automation while maintaining control, visibility, and accountability.
• If you are within 25 miles of a DXC office, will be expected to work hybrid mode twice a week