Agentic SOC Quality Control (QC) Lead – US Based

1571 Global Outsourcing Svcs; United States; Hybrid; USD 84.000 - 157.000; Vollzeit

Benefits dieser Stelle

Health, dental, and vision insurance

Employee wellness

Life and disability insurance

Retirement savings plan

Paid holidays

Paid time off

Zusammenfassung

DXC Technology is seeking a qualified Agentic SOC QC Lead to oversee the quality control of SOC investigations, including AI-enabled workflows, across multiple clients and environments.

The role emphasizes governance, validation of outcomes, and continuous improvement while ensuring independence from day-to-day SOC operations. A strong security analytics background is preferred.

Qualifikationen

• Bachelor's degree or higher in Cybersecurity, Information Security, Computer Science or related field.
• Experience leading QC or governance in SOC environments.
• Strong analytical and documentation skills.
• Familiarity with SIEM, SOAR and security analytics.

Aufgaben

• Lead execution of QC services across traditional and AI-enabled SOC operations.
• Oversee independent validation of investigations, alert dispositions, escalations and responses.
• Ensure QC remains independent from SOC operational execution and provides governance direction.
• Identify gaps and drive continuous improvement through trend analysis.

Kenntnisse

SOC operations

Investigation quality reviews

Incident analysis

Alert triage

Governance

Stakeholder communication

AI-enabled security

Ausbildung

Bachelor's degree in Cybersecurity or related field

Tools

SIEM

SOAR

security analytics platforms

Jobbeschreibung

Job Description

About DXC Technology DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Our DXC Security services helps customers assess risk and proactively address all facets of their security environment, from threat intelligence to compliance. We leverage proven methodologies, intelligent automation and industry‑leading partners to tailor security solutions to our customers' unique business needs.

About The Role

The Agentic SOC QC Lead is responsible for leading the delivery of an independent Quality Control (QC) function that validates Security Operations Center (SOC) investigation outcomes across both traditional analyst‑driven and AI‑enabled security operations. This role ensures that investigations, alert dispositions, escalation decisions, and response outcomes are accurate, consistent, and aligned with defined risk thresholds, customer requirements, and operational procedures. The QC Lead provides governance, oversight, and continuous improvement across SOC operations through structured case reviews, quality assessments, trend analysis, and validation activities. As agentic SOC capabilities are introduced and expanded, the role also provides independent validation of AI‑generated investigations and automated decision‑making outcomes.

QC Service Leadership & Delivery

Lead execution of SOC Quality Control (QC) services across assigned clients and environments, including traditional analyst‑driven investigations and AI‑enabled security operations. Oversee independent validation of investigation outcomes, alert dispositions, escalation decisions, and response activities across both analyst‑driven and automated workflows. Ensure QC activities focus on validation of outcomes and remain independent from SOC operational execution. Provide leadership and direction for QC delivery teams and service governance activities.

Quality Assurance & Risk Validation

Conduct quality reviews of SOC investigations to assess accuracy, consistency, completeness, adherence to documented procedures, and alignment with customer requirements. Validate outcomes against defined risk tolerances, severity classifications, and escalation criteria. Identify false negatives, missed detections, process gaps, and incorrect classifications through structured reviews. Ensure QC assessments are evidence‑based and aligned with documented SOC procedures.

Performance Monitoring & Continuous Improvement

Monitor investigation quality, analyst performance trends, process adherence, AI performance, behavioral drift, and consistency over time. Analyze findings to identify patterns, systemic issues, and opportunities for improvement. Drive continuous improvement through structured feedback loops and recommendations. Deliver trend analysis and reporting to internal and customer stakeholders.

Who You Are

Strong experience leading or overseeing SOC operations, investigation quality reviews, incident analysis, alert triage, or operational governance functions. Bachelor's degree, or greater, in Cybersecurity, Information Security, Computer Science, Information Systems, or a related field. Must be legally authorized to work in US with no visa sponsorship required now or in the future. Deep understanding of SOC processes, investigation methodologies, severity classification, and escalation workflows. Experience with SIEM, SOAR, and security analytics platforms. Experience in SOC quality control, quality assurance, audit, validation, governance, or operational excellence functions within cybersecurity environments. Strong analytical, documentation, reporting, and stakeholder communication skills. Relevant industry certifications such as CISSP, CISM, CISA, GIAC certifications (e.g., GCIA, GCIH), cloud security certifications, or equivalent security, audit, governance, risk management, or operational excellence credentials preferred.

Role Positioning

Does not perform security monitoring or incident response activities. Focus is on independent validation of SOC outcomes across traditional and AI‑enabled security operations. Acts as a governance, quality assurance, and continuous improvement function ensuring SOC investigations and automated outcomes deliver trusted, defensible results. Enables organizations to scale automation while maintaining control, visibility, and accountability.

Work Environment

If you are within 25 miles of a DXC office, will be expected to work hybrid mode twice a week.

Compensation

Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job‑related knowledge, skills, competencies, as well as contract‑specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $84,400 - $156,800.

Full‑time hires are eligible to participate in the DXC benefit program.

• Health, dental, and vision insurance coverage
• Employee wellness
• Life and disability insurance
• A retirement savings plan, paid holidays, paid time off

Company Culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Equal Opportunity

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.