Agentic AI – Now Assist Lead

Cognizant Technology Solutions Corporation; City of Albany (NY); On-site; USD 119,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributionsli>

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

Job summary

Cognizant Technology Solutions Corporation is seeking an Agentic AI – Now Assist Lead to drive AI-powered triage, deflection, and orchestration across ITSM, CSM, HRSD, and beyond. You will sit in the Center of Excellence, collaborating with senior Capability Leaders as a technical peer and enablement partner across product lines.

You will split time between billable delivery (60% minimum) and CoE responsibilities (≤40%), leading complex implementations and governance initiatives while shaping

Qualifications

• Current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

Responsibilities

• Lead Now Assist and AI Agent implementations; provide architecture-level support for orchestration failures.
• Own the Agentic AI roadmap and AI governance for the CoE.
• Build reusable accelerators for ITSM triage and agentic workflows.
• Lead RFP architecture highlighting differentiation of Agentic AI.
• Partner with the Academy to co-deliver upskilling in Agentic AI.

Skills

Now Assist credential

AI Agents credential

Technical collaboration

Job description

Agentic AI – Now Assist Lead

About the role

As an Agentic AI – Now Assist Lead, you will make an impact by leading Cognizant’s Agentic AI and Now Assist capability and bringing AI-powered triage, deflection, and orchestration to workflows across IT Service Management (ITSM), Customer Service Management (CSM), HR Service Delivery (HRSD), and beyond. You will be a valued member of the Center of Excellence (CoE), working collaboratively with senior Capability Leaders as a technical peer and enablement partner across product lines.

In this role, you will:

• Lead complex Now Assist and AI Agent implementations, providing architecture-level support for agent orchestration failures, prompt and skill tuning, and downstream workflow integrations; serve as on-call technical escalation support when issues across other capability streams have an agentic AI root cause.
• Own the Agentic AI and Now Assist roadmap and the CoE’s AI-vector mapping for roadmap planning and request for proposal (RFP) discussions.
• Build reusable accelerators for ITSM and AI Agent triage and deflection in Q4 FY26, and for Now Assist and AI Agents agentic workflows in Q1 FY27.
• Lead RFP architecture where Agentic AI differentiates the solution, and establish responsible AI and AI governance delivery standards for the CoE.
• Partner with the Academy to co-deliver Agentic AI upskilling through dedicated cohorts and modules embedded in other capability streams’ training.

Your capacity will be split between billable delivery (at least 60%) and core CoE responsibilities (no more than 40%).

What you need to have to be considered

• A current Now Assist and/or AI Agents credential.
• Ability to work as a technical peer and enablement partner to senior Capability Leaders across product lines.

These will help you stand out

• Experience with Predictive Intelligence and/or Virtual Agent.
• Working knowledge of prompt engineering and AI governance practices.

Salary and other compensation

Applications will be accepted through November 30, 2026.

The annual salary for this position is $119,000–$139,500, depending on the successful candidate’s experience and other qualifications.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits

Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributionsli>
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.