Agente de viajes

SIGNAL TRAVEL & TOURS INC; Saint Joseph (MI); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Performance bonus

Paid time off

Training & development

Competitive compensation

Great work environment

Career advancement

Job summary

Signal Travel & Tours Inc. in Saint Joseph, MI seeks a Travel Agent to translate clients' travel dreams into booked itineraries, handling bookings, payments, and post-sale support.

You will listen to client needs, present multiple options, and ensure excellent communication throughout the journey, with opportunities for training and advancement.

Qualifications

• Excellent communication and customer service skills.
• Strong listening skills to translate client preferences into trips.
• Comfortable communicating via email and phone.
• Familiarity with Microsoft Office, Outlook, and calendar software.
• Strong organizational skills and ability to multitask.

Responsibilities

• Consult with clients to determine travel preferences and budget.
• Book trips, activities, and tours for clients.
• Process payments and maintain client records.
• Maintain clear communication throughout planning and travel.
• Troubleshoot issues to ensure a smooth trip experience.

Skills

Communication

Customer service

Listening

Email communication

Microsoft Office

Outlook

Scheduling software

Multitasking

Tools

Microsoft Office

Outlook

Calendar software

Job description

Benefits:

• Bonus based on performance


• Paid time off


• Training & development

Benefits/Perks

• Competitive Compensation


• Great Work Environment


• Career Advancement Opportunities

Job Summary

We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with clients, listening to their travel needs, and planning their dream vacations or trips. You will also be responsible for suggesting additional trip add-ons, processing payments from clients, and maintaining excellent communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous sales or customer service experience, and can multitask across multiple projects and trips at any given time.

Responsibilities

• Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs


• Book trips, activities, and tours for clients


• Accept and process payments


• Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible


• Maintain excellent records of clients, payments, trips, and other details

Qualifications

• Excellent communication and customer service skills


• Strong listening skills, with the ability to translate what the client enjoys into a trip or experience


• Must be comfortable communicating both over email and the phone with clients


• Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software


• Strong organizational skills


• The ability to multitask and shift priorities, as needed