Agente de Servicio al Cliente Tiempo Completo

American Airlines; Santa Ana (CA); Sur place; USD 23 000 - 32 000; Plein temps

Résumé du poste

American Airlines in Santa Ana, CA is seeking a passenger service agent to support travelers at the airport. The role involves issuing and reissuing tickets, booking and confirming reservations, checking in passengers, and coordinating baggage and seating.

You will handle gate operations, boarding announcements, assist with special needs, process vouchers, and maintain the boarding timeline, while ensuring compliance with FAA and company policies.

Qualifications

• Bilingual language skills required in some locations.
• Valid driver’s license may be required in some roles.
• FAA background checks may be required.
• Authorized to work in the U.S. is required.

Responsabilités

• Issue, reissue and refund passenger tickets.
• Book, ticket and confirm flight reservations.
• Rebook passengers on oversold flights and during irregular operations.
• Perform passenger check-in and passenger seat assignment.
• Issue vouchers and coordinate with contractors for accommodations, meals and transportation.
• Operate gate reader/scanner and related duties.
• Operate jetways/bridges for boarding and deplaning passengers.
• Make boarding and departure gate announcements.
• Accept, check and tag passengers’ baggage.
• Maintain timeline of flight boarding process.
• Assist passengers with self-service kiosk check-in.
• Clear/verify international documents.
• Assist customers needing special assistance or in-station.
• Respond and assist during security or emergency situations.
• Provide connecting passengers with gate information.
• Adhere to company policies, procedures, and performance standards.

Connaissances

Bilingual language skills

Formation

High school diploma or GED

Description du poste

American Airlines

Santa Ana, CA

Hoy

$ 20.23 - $ 20.23 hora

High school diploma or GED or international equivalent

Bilingual language skills required in some locations

Valid driver’s license

Must fulfill FAA criminal background checks

Must be authorized to work in the U.S.

Issue, reissue and refund passenger tickets

Book, ticket and confirm flight reservations

Rebook passengers on oversold flights and during irregular operations

Perform passenger check-in and passenger seat assignment

Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation

Operate gate reader/scanner and associated duties

Operate jetways/bridges for purposes of boarding and deplaning passengers

Make boarding and departure gate announcements

Accept, check and tag passengers’ baggage

Maintain timeline of flight boarding process

Perform customer service on the job training

Assist passengers with self-service kiosk check-in

Clear/verify international documents

Assist customers needing special assistance or in-station

Respond and assist during security and/or emergency situations

Provide connecting passengers with gate information

Adhere to company policies, procedures, and performance standards