Operations Support Representative

Integrity; Harrisburg (Dauphin County); On-site; USD 32,000 - 44,000; Full time

Job summary

Ritter Insurance Marketing in Harrisburg, PA seeks a dedicated customer service specialist focused on backend support for independent agents. The role involves assisting agents via phone, email, and in person, following up on service requests, and coordinating with carriers to resolve issues.

Responsibilities include processing contracting/licensing, aiding New Business when needed, and training new hires. Strong Excel and office skills, plus clear communication, are essential.

Qualifications

• Requires a high school diploma or equivalent.
• Basic insurance knowledge and agent relationship understanding.
• Should have beginner-level Excel skills.
• Minimum 1 year in customer service or data entry.
• Proficient in Microsoft Office, especially Excel.
• Strong communication and multitasking abilities.

Responsibilities

• Assist agents with support via phone, email, and in person, following up on service requests.
• Coordinate with carriers to resolve agent issues and verify resolutions.
• Help process contracting and licensing, and support New Business when needed.
• Train new hires and temporary staff; support cross-training.
• Handle miscellaneous duties as assigned.

Skills

Customer service

Data entry

Excel

Phone support

Communication

Multitasking

Team player

Onboarding

Education

High School Diploma

Tools

Microsoft Excel

RAMS

Job description

Overview

Ritter Insurance Marketing is an independent marketing organization supporting independent insurance agents in the senior health and life insurance market. Based in Harrisburg, Pennsylvania, Ritter has satellite offices across the US. Ritter is a proud member of the Integrity Family of Companies.

Location

Harrisburg, PA

Job Summary

Responsible for customer service particularly regarding backend customer support.

Primary Responsibilities

• Assumes responsibility for agent support, providing customer service to agents via phone, email and in person as necessary, following up on Service Requests (SRs), communicating with carriers to resolve agent issues, providing full circle customer service to verify agent issues are properly addressed, researching agents’ statuses with carriers, navigating reports in Microsoft Excel, assisting in updating RAMS with certification/onboarding report information, assist agents with ordering supplies.
• Assumes responsibility for various cross-training assignments, assisting with processing contracting and licensing as necessary, assisting with additional agent support, assisting with New Business when necessary.
• Assumes responsibility for training new hires, temporary employees, and cross-training current staff as needed.
• Assumes responsibility for miscellaneous duties as assigned by supervisor.

Primary Skills & Requirements

• High School Diploma or equivalent.
• Basic understanding of insurance and agent relationship.
• Beginner-level working knowledge of Microsoft Excel.
• One year customer service experience and/or data entry experience.
• One year experience with Microsoft Office, specifically Excel.
• Good communication skills, especially over the phone.
• Ability to multitask.
• Good computer and typing skills.
• Good customer service skills.
• Positive attitude, ability to take directions, and ability to work well with others.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.