Agent Support & Operations Specialist

Ritter Insurance Marketing (Integrity Marketing Group); Harrisburg (Dauphin County); On-site; USD 32,000 - 40,000; Full time

Job summary

Ritter Insurance Marketing in Harrisburg, PA is seeking an Operations Support Representative to handle backend customer service for agents. You will answer inquiries, follow up on service requests, and coordinate with carriers to resolve issues.

The role requires a high school diploma, basic Excel skills, and 1 year of customer service or data entry experience. You’ll support contracting, licensing, onboarding, and training, while maintaining a positive, team‑oriented attitude.

Qualifications

• High School Diploma or equivalent.
• Basic understanding of insurance and agent relationship.
• 1 year customer service and/or data entry experience.
• 1 year experience with Microsoft Office, specifically Excel.
• Good communication skills, especially over the phone.
• Ability to multitask.
• Good computer and typing skills.
• Positive attitude and ability to work well with others.

Responsibilities

• Assumes responsibility for agent support and provides customer service via phone, email and in person.
• Follows up on Service Requests to track and handle agent issues.
• Communicates with carriers to resolve agent issues and verifies issues are addressed.
• Researches agents’ statuses with carriers and navigates reports in Excel.
• Assists with contracting, licensing, onboarding and cross-training tasks.
• Assists with New Business when necessary and with miscellaneous duties as assigned.

Skills

Customer service

Excel basics

Data entry

Phone communication

Multitasking

Typing

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Ritter Insurance Marketing in Harrisburg, PA is seeking an Operations Support Representative to handle backend customer service for agents. You will answer inquiries, follow up on service requests, and coordinate with carriers to resolve issues.

The role requires a high school diploma, basic Excel skills, and 1 year of customer service or data entry experience. You’ll support contracting, licensing, onboarding, and training, while maintaining a positive, team‑oriented attitude.