Agent Success & Operations Coordinator

Masiello Group; Nashua (NH); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

Sick/Personal Time

401(k) Retirement Plan with Company‑M­

Flexible Time Off

Voluntary Benefits and Supplemental

Job summary

Better Homes and Gardens Real Estate The Masiello Group, with 25+ offices across New England, seeks a Business Support Specialist in Nashua, NH. This full-time in-person role supports the Sales Director and regional agents, coordinates listings, and manages systems.

You’ll handle onboarding, training, and cross-functional operations, ensuring accurate documents, timely updates, and professional client experiences. Travel to Atkinson is required.

Qualifications

• Experience with Canva and business-focused social media platforms.
• Proficient in Microsoft 365 apps (SharePoint, Teams, Word, Excel, Outlook, OneDrive, Planner).
• Excellent written and verbal communication.
• Strong organizational skills and attention to detail.
• Proactive, problem-solving mindset and ability to work independently.
• Real estate or similar professional office experience preferred.

Responsibilities

• Provide administrative and operational support to the Sales Director and regional agents.
• Review listing and transaction documents for accuracy and completeness.
• Manage data across real estate, marketing, and accounting systems.
• Coordinate listing timelines, updates, and workflows to support smooth transactions.
• Assist agents with systems, technology tools, and process-related questions.
• Support onboarding and offboarding activities for agents.
• Maintain marketing materials, listing information and compliance records.
• Track licensing deadlines and required documentation.
• Deliver training and support for agents across varying experience levels.
• Help maintain efficient office operations and communication throughout the region and home office team.
• Handle confidential information with professionalism and discretion.

Skills

Communication skills

Organizational skills

Problem-solving mindset

Independent worker

Multitasking

Tools

Canva

Microsoft 365

SharePoint

Teams

Word

Excel

Outlook

OneDrive

Planner

Job description

Better Homes and Gardens Real Estate The Masiello Group, with 25+ offices across New England, seeks a Business Support Specialist in Nashua, NH. This full-time in-person role supports the Sales Director and regional agents, coordinates listings, and manages systems.

You’ll handle onboarding, training, and cross-functional operations, ensuring accurate documents, timely updates, and professional client experiences. Travel to Atkinson is required.