Agent Services Representative

RealtySouth; Leawood (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid vacation

Job summary

RealtySouth in Leawood, KS seeks a Marketing and Administrative Support Associate to assist sales teams with promotional pieces, CMA/BPO calculations, and client communications. This role maintains databases, updates the website, and handles general office tasks.

The ideal candidate has a high school diploma, 1–3 years clerical experience, and strong MS Office skills. A team-oriented background and customer-service mindset are essential for success.

Qualifications

• Strong clerical or administrative experience is required.
• Proficiency with Microsoft Office and database basics.
• Good interpersonal skills and customer service focus.

Responsibilities

• Create brochures, marketing materials, CMA/BPO, and client communications.
• Update client databases and company websites; manage reports.
• Provide administrative support including phone coverage, scheduling, and billing records.
• Assist agents with marketing plans and training activities.
• Help new agents set up offices, MLS access, and licenses.
• Serve as back-up to other office staff as needed.
• Perform additional responsibilities as assigned.

Skills

Customer service

Organizational skills

Multi-tasking

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

KS-Leawood-W 135th S
Leawood, KS 66224, USA

Description

This position provides sales associates with marketing and administrative support through creation of promotional pieces, broker price opinions, database search capabilities, agent website maintenance, client correspondence and by providing general office and computer assistance.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

1. Create brochures, flyers/postcards, marketing materials, and other promotional pieces; Comparative Market Analysis (CMA) and Brokers Price Opinion (BPO). May create letters to clients, presentation materials, sales associate introduction cards, and prepare buyers and sellers guides. (60-80%)

2. Set up and update client and customer sphere of influence databases; and create farming database for sales associates. Maintain internet by updating company website and sales associate’s personal websites/pages. May perform data input, maintain and monitor data files, create files and documents and produce reports. (10-20%)

3. Provide administrative and clerical support to management and sales associates which may include: assisting sales associates with sending and receiving company e-mails, providing computer assistance, handling written correspondence, ensuring forms are stocked, answer phones, greet visitors, route mail, prepare schedules and maintain accurate billing records. (10-15%)

4. May assist agents with setting marketing plans and organizing and facilitating agent training activities. (5-10%)

5. Assist new agents in setting up their office, getting into MLS, training on computers and office equipment. May assist with license transfer or annual license renewal. (5-10%)

6. May serve as back-up to other office staff. (5-10%)

7. Perform any additional responsibilities as requested or assigned. (0- 5%)

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.

Experience:

• One to three years clerical or administrative experience.
• Marketing and graphic design background helpful.

Knowledge and Skills:

• Knowledge of real estate, title and/or mortgage business preferred.
• Strong computer/technology skills: proficient in Microsoft Office products.
• Must possess strong organizational skills; ability to multi-task; accuracy/quality; detail-oriented.
• Strong interpersonal skills, a customer service focus and the ability to work as a member in a team-oriented environment.

• We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.