Agent, Retail

One&Only Resorts; Big Sky (MT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance - 80% paid by employer

5 weeks of PTO

Complimentary meal per shift

Discounts at F&B outlets

Complimentary transportation to/from resort

Job summary

One&Only Resorts in Big Sky, Montana is seeking a Retail Agent to ensure the smooth operation of the Boutique while providing exceptional guest service. The successful candidate will manage stock levels and maintain attractive displays.

The ideal candidate has at least 2 years of retail experience, preferably in a hotel, possesses strong communication and organizational skills, and is proficient in Microsoft Office programs. This position offers a range of benefits including medical insurance, PTO, and discounts at F&B outlets.

Qualifications

• At least 2 years’ experience as a Retail Agent, preferably in a hotel setting.
• Must be proficient in reading, writing, and speaking English.

Responsibilities

• Operate the Boutique smoothly while maintaining stock levels.
• Provide exemplary guest service and conduct inventory reports.
• Prepare financial reports and participate in training as required.

Skills

Computer literacy

Excellent communication skills

Organizational skills

Proper telephone etiquette

Job description

One&Only Moonlight Basin is a glamorous return to simplicity located amidst fragrant pines and glistening peaks. We strive to create joy for our guests and exceed expectations. The Agent, Retail will support the smooth operation of the Boutique, maintain stock levels, and provide exemplary guest service.

Job Summary

The Agent, Retail is responsible for the smooth operation of the Boutique, maintaining appropriate levels of stock and supplies for the team, and liaising with all guests in a polite and professional manner. In addition, they will prepare financial reports as needed.

Key Duties & Responsibilities

• Follows the brand principle of We Create Joy in every interaction, both internally and externally
• Guarantees the retail outlet is manned at all times
• Delivers warmth and professionalism when interacting with guests
• Asks open-ended questions and uses product knowledge to make thoughtful sales recommendations
• Reports guest preferences to the Front Office Team to keep the SAGA system updated for future uses
• Responsible for all promotional activities, ensuring targets are met
• Provides ideas to the management team on how to improve sales to drive the success of the department
• Assists with receiving shipments, re-stocking, and merchandising the sales floor
• Ensures all displays are visually attractive
• Conducts inventory reports as directed by the Finance team
• Maintains any cash floats, recordkeeping as required by the Finance team
• Assists with conducting and compiling reports as requested by members of management
• Participates in training as required by their direct manager or other members of management, including cross-training
• Assists with additional duties, as requested by the Manager, Retail or other members of the management team

Skills, Experience, & Educational Requirements

• At least 2 years’ experience as a Retail Agent is required, preferably in a hotel setting
• Must possess computer literacy skills, being knowledgeable in programs like Microsoft Outlook (e.g. Word, Excel, PowerPoint)
• Must have superior organizational skills
• Must have excellent communication skills, being able to read, write, and speak in English proficiently
• Must possess proper telephone etiquette

Benefits

• Medical insurance - 80% of premium paid by employer
• Health Savings Account with $50 employer contribution per pay period
• Dental, vision & life insurance - 100% of premium paid by employer
• 5 weeks of PTO (Paid Time Off)
• 8 paid holidaysUniform provided & complimentary laundering
• Complimentary transportation to/from resort
• Complimentary meal per shift
• Subsidized housing based on availability
• Discounts at F&B outlets on property
• 14 nights per year at $100/night* at Kerzner Properties worldwide
• Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership

Physical Requirements

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Our brand is expanding faster than ever before, and we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.