Agent Program & Portal Analyst

Georgia Department of Revenue; Georgia; On-site; USD 48,000 - 64,000; Full time

Job summary

The Insurance Department of the State of Georgia is seeking an Agent Program Analyst to support the Agent program by compiling reports, developing documentation, and tracking certification statuses.

You will coordinate with the Licensing Divisions to manage the Georgia Access License Qualification and renewals, assist with agent portal content, and respond to inquiries while helping improve fraud reports and agent training materials.

Qualifications

• High school diploma or GED plus one year of job-related experience or completion of an apprenticeship/internship that provides relevant experience, or any equivalent combination of education and experience that demonstrates the required knowledge, skills, and abilities.

Responsibilities

• Compile reports for the Agent program and develop documentation for the program and Portal/website.
• Track Agent Certification statuses, including certifications, de-certifications, and enrollments.
• Coordinate with the Licensing Divisions to manage Georgia Access License Qualification and renewals.
• Coordinate with the Agent Licensing Division regarding applications and access to the Georgia Access Agent Portal.
• Provide ongoing support for agents, including responding to inquiries and recommending IVR modifications.
• Develop Agent fraud reports and implement processes to resolve fraud-related issues.
• Collaborate with vendors to design components of the Georgia Access Agent Portal and maintain related content.
• Develop onboarding guides, FAQs, or job aid materials for agents and recertification materials for each plan year.

Education

High school diploma/GED

Job description

The Insurance Department of the State of Georgia is seeking an Agent Program Analyst to support the Agent program by compiling reports, developing documentation, and tracking certification statuses.

You will coordinate with the Licensing Divisions to manage the Georgia Access License Qualification and renewals, assist with agent portal content, and respond to inquiries while helping improve fraud reports and agent training materials.