Agent Onboarding Specialist - Eastern time US Based Remote

Lensa; St. Louis (MO); Remote; USD 40,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Agent Onboarding Specialist, der für ein reibungsloses Onboarding neuer Agenten verantwortlich ist. In dieser spannenden Rolle koordinieren Sie den gesamten Prozess und stellen sicher, dass jede Agentenaffiliation wertvoll ist und den Agenten zum Erfolg verhilft. Sie arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass alle notwendigen Schritte eingehalten werden. Wenn Sie eine Leidenschaft für Kundenservice und Teamarbeit haben, ist dies die perfekte Gelegenheit für Sie, in einem dynamischen Umfeld zu wachsen.

Qualifications

• Mindestens 2 Jahre Erfahrung im Kundenservice, bevorzugt in der Immobilienbranche.
• Starke Kommunikationsfähigkeiten und Problemlösungsfähigkeiten.

Responsibilities

• Verwalten des Onboarding-Prozesses für neue Agenten.
• Koordinieren mit internen Teams für den Zugang zu Tools.

Skills

Kundenservice

Kommunikationsfähigkeiten

Microsoft Office

Adobe Acrobat

Power BI

Education

Erfahrung im Kundenservice

Erfahrung im Immobilienbüro

Tools

OnBase

Marketingprodukte

Job description

Agent Onboarding Specialist - Eastern Time US Based Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

This is a 100% remote role; however, the ideal candidate will be willing to work Eastern Time Zone hours.

Job Summary

As an Agent Onboarding Specialist (AOS), your role involves ensuring a seamless onboarding experience for all agent affiliations at Coldwell Banker. You’ll be responsible for coordinating and overseeing the onboarding process, making sure each affiliation is smooth, valuable, and sets up agents for success.

Essential Job Duties

1. Manage the onboarding experience for all agents, including creating and processing new agent affiliations through OnBase and associated systems.
2. Assist with the application or transfer of the agent’s state license.
3. Assist with the application or transfer of the agents' MLS or Realtor Board accounts.
4. Collect and vet DBA, team, or assistant information for new agents/teams.
5. Act as the primary liaison with Licensing to ensure compliance with regulations.
6. Manage the onboarding checklist and coordinate with internal teams to ensure proper setup and access to tools.
7. Provide an overview of DESK focusing on account activation and profile setup.
8. Assist with uploading initial headshots, bios, and contact information into marketing products.
9. Support initial marketing material orders, signage, business cards, etc.
10. Manage the transition to branch leaders and Agent Support Teams post-onboarding.

Branch Leader Support

• Facilitate communication with branch leaders about onboarding progress.
• Support recruiting efforts for top-tier agents as needed.

Qualifications

• 2+ years of customer service experience preferred; prior real estate office experience strongly preferred.
• Strong written and verbal communication skills.
• Proficiency with various operating systems and software, including Microsoft Office, Adobe Acrobat, and Power BI.
• Effective communication with diverse audiences including agents, leaders, and support teams.
• Ability to work remotely with self-discipline and high productivity.
• Customer-focused, creative problem-solver, adaptable to workload changes.

About the Company

Coldwell Banker is a leading real estate brand with approximately 2,800 offices and over 99,000 sales associates worldwide. It is a subsidiary of Anywhere Real Estate Inc., which owns several prominent real estate brands and supports nearly 1 million transactions annually across 118 countries.

Anywhere Real Estate Inc. (NYSE: HOUS) is committed to empowering everyone’s next move, including your career. We value talent, innovation, and a people-first culture, recognized by awards such as Great Place to Work and Forbes World's Best Employers. Learn more in our Impact Report.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: IT Services and IT Consulting