Agent Onboarding Specialist - Eastern time US Based Remote

Lensa; Louisville (KY); Remote; USD 40,000 - 50,000; Full time

Job summary

A leading real estate company is looking for an Agent Onboarding Specialist to ensure a seamless onboarding experience for agents. This remote role requires strong communication skills and customer service experience, focusing on coordinating the onboarding process effectively.

Qualifications

• 2+ years customer service experience preferred; real estate office experience strongly preferred.
• Ability to work remotely with discipline and productivity.

Responsibilities

• Manage the onboarding experience for all agents.
• Facilitate communication with branch leaders regarding onboardings.
• Assist with the application or transfer of the agent’s state license.

Skills

Customer-focused

Creative problem solver

Strong written communication

Strong verbal communication

Adaptability

Tools

Microsoft Office

Adobe Acrobat

Power BI

Job description

Agent Onboarding Specialist - Eastern Time US Based Remote

Be among the first 25 applicants one day ago.

Lensa is the leading career site for job seekers at every stage of their career. Our client, Anywhere Real Estate, is seeking professionals. Apply via Lensa today!

This is a 100% remote role; however, the ideal candidate will be willing to work Eastern Time Zone hours.

Job Summary

As an Agent Onboarding Specialist (AOS), your role involves ensuring a seamless onboarding experience for all agent affiliations at Coldwell Banker. You’ll be responsible for coordinating and overseeing the onboarding process, making sure each affiliation is smooth, valuable, and sets up agents for success.

Essential Job Duties

• Manage the onboarding experience for all agents.
• Create and process all new agent affiliations through OnBase and associated systems, including digital signing systems.
• Assist with the application or transfer of the agent’s state license.
• Assist with the application or transfer of the agents' MLS or Realtor Board accounts.
• Collect and vet DBA, team, or assistant information for new agents/teams.
• Act as primary liaison with Licensing to ensure compliance with regulations.
• Manage the onboarding checklist and follow up with internal partners to ensure new agents are properly set up and have access to all tools.
• Provide initial overview of DESK, focusing on account activation, enrollment, and profile setup.
• Assist with uploading headshots, bios, and contacts into marketing products.
• Assist with initial marketing material orders, such as signage, business cards, badges.
• Manage the hand-off to branch leaders and support teams after onboarding.

Branch Leader Support

• Facilitate communication with branch leaders regarding onboardings.
• Support recruiting efforts for top-tier agents as needed.

Qualifications

• 2+ years customer service experience preferred; real estate office experience strongly preferred.
• Strong written and verbal communication skills.
• Proficient in various operating systems and software, including Microsoft Office, Adobe Acrobat, Power BI.
• Effective communication with diverse audiences.
• Ability to work remotely with discipline and productivity.
• Customer-focused, creative problem solver.
• Flexible and adaptable workload and schedule.

About Coldwell Banker & Anywhere Real Estate

Coldwell Banker is a leading real estate brand with approximately 2,800 offices and over 99,000 agents worldwide. It is a subsidiary of Anywhere Real Estate Inc., which owns several renowned brands and supports nearly 1 million transactions annually across more than 118 countries.

Anywhere Real Estate is committed to empowering careers and fostering a people-first culture based on innovation, growth, and collaboration. Learn more in the Impact Report.

Company Recognition & Values

• Great Place to Work
• Forbes World's Best Employers
• Newsweek World's Most Trustworthy Companies
• Ethisphere World's Most Ethical Companies

Additional Information

Position level: Entry level

Employment type: Full-time

Job function: Sales and Business Development

Industries: IT Services and IT Consulting

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