Front Office Agent/Overnight Front Desk Agent

Martin Resorts, Inc.; Los Gatos, Northern (CA, KY); Hybrid; USD 28,000 - 32,000; Full time

Job summary

Peregrine TH Management, LLC is seeking a Front Office Agent/Overnight Front Desk Agent to provide attentive, courteous, and efficient service during check-in, stay, and checkout, while maximizing room revenue and occupancy.

The role requires on-site work, with potential for nights and holidays; prior resort experience and knowledge of the resort system are beneficial. Pay range is $20.00-$23.00 per hour, DOE.

Qualifications

• Experience in a resort or related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Responsibilities

• Greet and welcome guests at the Front Desk.
• Handle check-ins and checkouts in a courteous, efficient manner.
• Answer guest inquiries about services, facilities, and hours of operation.
• Maintain knowledge of resort and its facilities.
• Balance and prepare shift closing paperwork per resort standards.
• Ensure proper logging and delivery of packages, mail, and messages to guests and meeting rooms.
• Follow cash handling and credit policies.
• Operate the Front Desk computer system effectively.
• Identify and communicate guest needs and potential issues to management.

Skills

Resort hospitality

Guest service

Tools

Microsoft Office

Job description

Front Office Agent/Overnight Front Desk Agent

Job Category: Front of House

Requisition Number: FRONT009091

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Pay Range $20.00 - $23.00/Hour DOE

Position Summary

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Must have a thorough knowledge of HMS resort system.
• Have a thorough knowledge of the resort and its facilities.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Greet and welcome all guests approaching the Front Desk in accordance with Resort standards.
• Answer guest inquiries about resort services, facilities, and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be familiar with all in-house groups.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Balance and prepare individual paperwork for closing of shift according to resort standards.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Experience in a resort or a related field preferred.
• Proficiency in Microsoft Office applications is preferred.

Working Conditions and Schedule

• The scope of the position may sometimes require a work week over 40 hours, including nights, weekends, and holidays.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequently standing up behind the desk and front office areas.
• Using a keyboard and a mouse to operate various systems and emails.

Peregrine TH Management, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

Peregrine TH Management, LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rights notice from the Department of Labor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.