Agent Front Desk

IHG Hotels & Resorts; Fort Meade (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht einen engagierten Front Desk Agent, der die erste Anlaufstelle für Gäste ist. In dieser spannenden Rolle sind Sie für die Begrüßung der Gäste, die Verwaltung von Buchungen und die Beantwortung von Anfragen verantwortlich. Sie werden Teil eines dynamischen Teams, das täglich außergewöhnliche Erlebnisse schafft und die Marke durch hervorragenden Service repräsentiert. Wenn Sie leidenschaftlich daran interessiert sind, Gästen eine unvergessliche Erfahrung zu bieten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Gastgewerbe zu starten.

Qualifications

• Mindestens ein Jahr Erfahrung im Front-Desk oder Gästeservice.
• Hohe Kommunikationsfähigkeiten zur effektiven Bearbeitung von Gästebedürfnissen.

Responsibilities

• Begrüßen der Gäste und Bereitstellung eines unvergesslichen Erlebnisses.
• Verwalten von Buchungen und Zahlungsabwicklungen.

Skills

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Fließend in der lokalen Sprache

Technikaffinität

Flexibilität für Schichten

Education

High School Diplom

Hochschulabschluss

Job description

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Join to apply for the Agent Front Desk role at IHG Hotels & Resorts

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

1. Be the warm welcome that kicks off a memorable guest experience.
2. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
3. Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
4. Handle cash and credit transactions.
5. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
6. Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
7. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
8. Stay safe all the time. Follow safety procedures, report incidents, and wear protective gear as needed.
9. Take pride in your appearance and your role as a brand ambassador.
10. Always be aware of the day’s schedule of events and activities.
11. Assist colleagues with ad-hoc duties as required.

Key Skills & Experiences

1. Excellent communication skills to address guest concerns and compliments effectively.
2. Problem-solving skills to turn issues into opportunities, leaving guests with positive memories.
3. Fluency in the local language; additional languages are a plus.
4. Literacy and tech-savviness, including reading, writing, basic maths, and computer skills.
5. Flexibility to work night, weekend, and holiday shifts.
6. High school diploma or equivalent; a college degree is a bonus but not essential.
7. At least one year of experience in front desk or guest service roles.
8. Physical strength to lift, push, and pull objects up to 50 lbs (23 kg), with bending and kneeling as needed.

We need passionate individuals like you to make a difference and create exceptional experiences daily. Join our growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate, collaborate, and embrace your ambitions. Let’s Go Further Together.

If you don’t meet every requirement but believe you’re a great fit, don’t hesitate to apply and start your journey with us today.

Important Information

• The listed salary range is an estimate based on current pay scales and may vary depending on various factors.
• Compensation details are subject to change and are only considered earned once paid.
• For reasonable accommodations during the application process, please click here.
• We do not accept applications from staffing or recruiting agencies unless specified.
• For applicants in Washington State, please review applicable benefits here.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality