Agent Experience Lead - Training, Onboarding & Community

Compass; Los Angeles (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Compass is seeking an Agent Experience Manager in Los Angeles to ensure seamless onboarding and support for new agents. The AEM will be the primary point of contact, providing training on tools, marketing assistance, and promoting the adoption of Compass technology.

The ideal candidate has 2-3 years of relevant experience, exceptional interpersonal skills, and a passion for supporting agents. This role requires a proactive approach to customer service and the ability to lift up to 25 lbs.

Qualifications

• 2-3 years of experience in customer service or office management.
• Previous experience in real estate is a plus.
• Ability to lift up to 25 lbs.

Responsibilities

• Act as the first point of contact for new customers.
• Support customers with tools, marketing, and training.
• Manage a high-touch customer portfolio.

Skills

Customer service experience

Interpersonal skills

Problem-solving skills

Creative writing

Detail-oriented

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager in Los Angeles to ensure seamless onboarding and support for new agents. The AEM will be the primary point of contact, providing training on tools, marketing assistance, and promoting the adoption of Compass technology.

The ideal candidate has 2-3 years of relevant experience, exceptional interpersonal skills, and a passion for supporting agents. This role requires a proactive approach to customer service and the ability to lift up to 25 lbs.