Agent Experience Coordinator

Socket.dev; Menlo Park (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Incentive programs (cash/equity/comm)<

Paid time off & holidays

Medical/dental/vision benefits

401(k) plan

Flexible spending accounts

Job summary

Compass is hiring an Agent Experience Coordinator to be the first point of contact for customers visiting our offices. You will manage the office, support customers with Compass tools and programs, and assist with marketing requests.

You will collaborate across teams, troubleshoot technology issues, and help maintain a welcoming, well-organized office environment. 1–2 years in customer service or operations is preferred, with a focus on empathy and effective communication.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality or operations.
• Experience in real estate is a plus.
• Experience with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Strong listening skills and empathy for customer pain points.
• Desire to create community and foster in-office engagement.
• Strong problem-solving and analytical skills; ability to adapt quickly.
• Excellent verbal communication and presentation skills.
• Meticulous and highly organized; able to work in the office.
• Able to lift up to 25 lbs.

Responsibilities

• Serve as the face of the office, welcome guests, manage mail, assist with in-office events, ensure office appearance and organization.
• Provide 1:1 support to customers to drive adoption of Compass technology.
• Offer basic marketing support by creating collateral from templates and liaising with marketing specialists.
• Collaborate with other teams to relay questions and feedback from agents.
• Answer basic questions and troubleshoot tech/device issues, conference room hardware, enterprise systems, etc.

Skills

Customer service

Office management

Hospitality

Operations

Empathy

Communication

Attention to detail

Office presence

Team collaboration

Adaptability

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

At Compass, we envision a world where the experience of selling or buying a home is simple, efficient, and pleasant for everyone. Founded in 2012, Compass provides an end-to-end platform that empowers residential real estate agents to deliver exceptional service to their seller and buyer clients, all in service of our mission to help everyone find their place in the world.

As an Agent Experience Coordinator you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support a small roster of our customers with everything, including understanding Compass, training on our tools and programs, assisting with marketing requests, and more. As an AEC, you are passionate about your customers, delivering a world‑class experience, and partnering with the rest of the agent experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in‑office event setup, and providing first‑line support for office‑related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad‑hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office‑wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change.

What We're Looking For:

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in‑office interaction, bonding, and engagement
• Strong problem‑solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The expected base pay for this position is $21.92-$24.66 per hour. This range reflects our good‑faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job‑related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all California transparency requirements.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic self, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth, and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits,s and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele‑health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice