Agent Experience Coordinator

Compass; Arlington Heights (IL); On-site; USD 31,684 - 35,817; Full time

Benefits offered by this job

Paid vacation

Health benefits

401(k) plan

Commuter program

Life insurance

Job summary

Compass is seeking an Agent Experience Coordinator for our Arlington Heights office. You will welcome visitors, manage the front desk, assist agents with Compass tools, and support office operations with a focus on delivering a world-class customer experience.

You will collaborate with marketing and other departments to fulfill requests, provide 1:1 tech support, and help plan events. Prior experience in real estate or enterprise software is a plus.

Qualifications

• 1–2 years of experience in customer service, office management, hospitality, or operations.
• Experience with enterprise technology like Zendesk, Salesforce, Confluence is a plus.
• Strong listening and communication skills; empathetic to customer pain points.
• People-first approach to creating community in an office setting.
• Excellent problem-solving abilities and meticulous attention to detail.
• Ability to lift up to 25 lbs.

Responsibilities

• Welcome visitors and manage the front-office experience; answer the office phone and supervise mail distribution.
• Provide 1:1 support for Compass technology and adjacent services.
• Assist with basic marketing collateral and liaise with marketing for complex requests.
• Collaborate with teams to address questions and relay feedback from agents.
• Troubleshoot basic tech/devices, printers, conference room gear, and enterprise systems.
• Provide ad-hoc administrative support (sales meeting prep, data entry, communications).
• Help organize, set up, and tear down office events.

Skills

Customer service

Office management

Hospitality

Operations

Active listening

Communication

Problem solving

Detail oriented

Tools

Zendesk

Salesforce

Confluence

Job description

Overview

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

This position is 100% in office in Arlington Heights (11 S Evergreen Ave).

Responsibilities

• As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will curate a 5-star welcome experience for customers and ensure that our Compass office standards are maintained. You will support our customers with our tools and programs, assist with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.
• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues.
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing advisors for more complex requests.
• Work collaboratively with other team members and departments to address questions and receive feedback on behalf of agents.
• Answer basic questions and troubleshoot issues related to technology/devices, printers, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach.
• Support with office event organization, setup, and tear down.

What We\'re Looking For

• 1-2 years of previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal and written communication skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation

The base pay for this position is $23.00 - $26.00 per hour. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program.

Perks and Benefits

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

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