Agent Experience Coordinator

Compass Real Estate - Peninsula; Nashville (TN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Incentive programs

Paid leave

Medical benefits

401(k)

FSAs

Commuter program

Life & disability insurance

Parental support

Pet insurance

Job summary

Compass Real Estate - Peninsula is seeking an Agent Experience Coordinator to be the welcoming face of our Nashville office. You will manage the office operations, ensure Compass standards are upheld, and support agents and clients with technology, marketing requests, and daily needs.

The role emphasizes exceptional service, collaboration with the agent experience team, and hands-on support for Zendesk, Salesforce and other tools.

Qualifications

• 1–2 years experience in customer service, office management, hospitality, or operations.
• Previous real estate experience a plus.

Responsibilities

• Welcome guests and support office operations to keep the space organized.
• Provide 1:1 support for Compass tools and programs.
• Assist with marketing requests and collateral creation from templates.
• Collaborate with teams to address agent questions and feedback.
• Troubleshoot basic technology, devices, and conference room setups.
• Provide ad-hoc administrative support such as data entry and meeting prep.
• Uphold Compass standards and be a culture carrier of the office.

Skills

Customer service

Office management

Hospitality

Operations

Communication skills

Team collaboration

Empathy

Tools

Zendesk

Salesforce

Confluence

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

As an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained. You will support our customers with everything including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed.

Please note: this role is 100% in-office based in Nashville, TN (2206 21st Avenue South).

At Compass You Will

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues
• Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support
• Provide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

What We're Looking For

• 1-2 years previous experience in customer service, office management, hospitality, or operations
• Previous experience in real estate a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Perks That You Need To Know About

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world - a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice