Agent Development Specialist

Priority-1 Inc.; Little Rock (AR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing

Paid Holidays

PTO

Cancer/Illness Coverage

Critical Illness Insurance

Accident Insurance

Job summary

Priority1 Inc. is seeking an Agent Development Specialist to cultivate and support Agent Partners. You will onboard new agents to the TMS, ensure top-notch service to clients, and act as a continual resource for guidance and operational support. You’ll collaborate with the Business Development Team to refine the agent development process.

The role emphasizes relationship-building, effective communication, and adaptability to evolving systems within a logistics environment.

Qualifications

• Minimum of 2 years of Customer Service Experience preferred.
• Bachelor's Degree Preferred.
• Ability to communicate in a clear and concise manner.
• Ability to critically think and adapt to new systems.
• Sincere desire to cultivate and maintain relationships.

Responsibilities

• Effectively communicate with new Agents to familiarize them with the TMS and company processes and policies.
• Ensure top level Customer Service and Support to Client Base.
• Act as an ongoing resource to new and current agents, providing ongoing guidance and operational assistance.
• Work with Business Development Team to continue improving the Agent Development Process.

Skills

Customer service experience

Clear and concise communication

Relationship cultivation

Critical thinking

Education

Bachelor's Degree Preferred

Job description

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.Agent Development Specialist Job PostingJob DescriptionSummary:Our Business Development Team is looking for a Client Relations Specialist. This position specializes in the cultivation and operational support of new and existing Agent Partners.Description:Effectively communicate with new Agents to familiarize them with the TMS and company processes and policiesEnsure top level Customer Service and Support to Client BaseAct as an ongoing resource to new and current agents, providing ongoing guidance and operational assistanceAdditional job responsibilities related to Agent DevelopmentWork with Business Development Team to continue improving the Agent Development ProcessJob Requirements:Minimum of 2 years of Customer Service Experience preferredBachelor's Degree PreferredAbility to communicate in a clear and concise mannerAbility to critically think and adapt to new systemsSincere desire to cultivate and maintain relationshipsCompensation$19-$21 per hourMedical Insurance with premiums paid at 100% for employees AND dependentsDental Insurance 100% paid for EmployeeVision InsuranceHSA with Employer ContributionsLife InsuranceShort Term DisabilityLong Term Disability401(k) PlanProfit Sharing: Typical annual contribution of 15% of total eligible compensationPaid Holidays AND PTOCancer, Critical Illness, and Accident Policies availablePhysical Requirements:Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)