Agent Development Specialist

Priority1; Little Rock (AR); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance 100% premiums

Dental Insurance 100% paid

Vision Insurance

HSA with Employer Contributions

Life Insurance

Short Term Disability

Long Term Disability

401(k) Plan

Profit Sharing (15% typical)

Paid Holidays and PTO

Cancer, Critical Illness and Accident

Job summary

Priority1 is seeking a Client Relations Specialist to support Agent Partners and ensure superior customer service. The role focuses on cultivating new agents, onboarding them to the TMS, and providing ongoing operational guidance to maintain strong client relationships.

The candidate will work closely with the Business Development Team to refine the agent development process and improve partner outcomes while delivering reliable support to a growing logistics network.

Qualifications

• 2+ years of customer service experience required or preferred.
• Bachelor's degree preferred.
• Ability to communicate in a clear and concise manner.
• Ability to think critically and adapt to new systems.
• Sincere desire to cultivate and maintain relationships.

Responsibilities

• Effectively communicate with new Agents to familiarize them with the TMS and company processes and policies
• Ensure top level Customer Service and Support to Client Base
• Act as an ongoing resource to new and current agents, providing ongoing guidance and operational assistance
• Additional job responsibilities related to Agent Development
• Work with Business Development Team to continue improving the Agent Development Process

Skills

Customer service

Clear communication

Critical thinking

Relationship building

Education

Bachelor's degree

Job description

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Agent Development Specialist Job Posting

Job Description

Summary

Our Business Development Team is looking for a Client Relations Specialist. This position specializes in the cultivation and operational support of new and existing Agent Partners.

Description

• Effectively communicate with new Agents to familiarize them with the TMS and company processes and policies
• Ensure top level Customer Service and Support to Client Base
• Act as an ongoing resource to new and current agents, providing ongoing guidance and operational assistance
• Additional job responsibilities related to Agent Development
• Work with Business Development Team to continue improving the Agent Development Process

Job Requirements

• Minimum of 2 years of Customer Service Experience preferred
• Bachelor's Degree Preferred
• Ability to communicate in a clear and concise manner
• Ability to critically think and adapt to new systems
• Sincere desire to cultivate and maintain relationships

Compensation

• $19-$21 per hour
• Medical Insurance with premiums paid at 100% for employees AND dependents
• Dental Insurance 100% paid for Employee
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO
• Cancer, Critical Illness, and Accident Policies available

Physical Requirements

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority1 is proud to be an Equal Employment Opportunity and Affidantive Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)