Agent Contracting Representative

Express Employment Professionals - Cincinnati East; Waco (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an organized Agent Contracting Representative to join our insurance services client’s administrative team in Texas. The role focuses on processing onboarding paperwork, maintaining records, and ensuring licensing and regulatory requirements are met.

You will support contracting and sales teams, manage documentation accuracy, and respond to agents with clarity while maintaining confidentiality in a professional office setting.

Qualifications

• High school diploma or GED required; college coursework preferred.
• 1–2 years of administrative, clerical, or office support experience.
• Experience in insurance, compliance, or HR is a plus.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong written and verbal communication skills.

Responsibilities

• Process and track agent contracting and appointment paperwork.
• Maintain agent records in internal systems.
• Verify agent licensing and required documentation.
• Monitor contract renewals and appointment status.
• Communicate with agents on missing paperwork.
• Ensure compliance with policies and regulatory standards.
• Assist with audits, reporting, and quality control.
• Provide admin support to contracting and sales teams.
• Handle calls and emails professionally.

Skills

Data entry

Document management

Professional communication

Multitasking

Problem-solving

Dependability

Teamwork

Independent work

Education

High school diploma or GED

College coursework preferred

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Position Summary

A well-established insurance services organization is seeking a detail-oriented and organized Agent Contracting Representative to support its internal contracting and compliance operations. This role is responsible for processing agent onboarding paperwork, maintaining accurate records, and ensuring all licensing and regulatory requirements are met.

This position is ideal for a candidate who enjoys administrative work, working with documentation, and supporting sales or compliance teams in a professional office environment.

Key Responsibilities

• Process and track new agent contracting and appointment paperwork
• Maintain agent records and update internal systems accurately
• Verify agent licensing, certifications, and required documentation
• Monitor contract renewals, terminations, and appointment status
• Communicate with agents regarding missing or incomplete paperwork
• Ensure compliance with internal policies and regulatory standards
• Assist with audits, reporting, and quality control reviews
• Provide administrative support to contracting and sales teams
• Handle inbound and outbound phone calls and email correspondence professionally

Qualifications

• High school diploma or GED required; college coursework preferred
• 1-2 years of administrative, clerical, or office support experience
• Experience in insurance, compliance, or HR is a plus
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to handle confidential information professionally
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Strong written and verbal communication skills

Skills & Competencies

• Data entry and document management
• Professional communication (phone & email)
• Multitasking and prioritization
• Problem-solving and follow-through
• Dependability and accountability
• Ability to work independently and as part of a team

Work Schedule

• Monday - Friday, standard business hours
• Office-based position

Why This Opportunity?

• Stable, long-term position
• Professional office environment
• Opportunity to gain experience in the insurance and compliance field
• Supportive and team-oriented workplace