Agency Operations Director

Ivanka Digital; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading digital agency in New York is seeking an experienced Agency Operations Director. The role requires collaboration with the executive team to define and document agency procedures, ensuring efficiency and profitability. Responsibilities include managing project workflows, overseeing QA, and attracting top talent. The ideal candidate has a strong background in operations management and project leadership to drive organizational success.

Qualifications

• Experience in operations management and process optimization.
• Proven track record in account and project management.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Define and document procedures for organizational efficiency.
• Oversee QA and project management staff.
• Ensure client projects stay on budget and schedule.
• Attract and recruit top talent.

Job description

About the job Agency Operations Director

The Director of Operations will work closely with the CEO to define and document the agency’s policies and procedures by creating and implementing processes and technologies to streamline operations and increase efficiency. The position is directly responsible for process workflow and design, optimization and hands on implementation of these procedures, as well as ongoing resource planning and allocation for the organization.

The Director brings thought leadership, account and project management and a focus on efficient, high quality execution throughout the agency and will partner with the marketing, creative and engineering directors to help the executive leadership team effectively grow the agency and ensure long-term financial strength and operating efficiency.

Responsibilities

• Collaborate with the executive team to define and document procedures and implement process changes that ensure organizational efficiency, profitability, and growth
• Collaborate with department directors to define production procedures and implement process changes that ensure project efficiency and quality assurance
• Oversee QA, account and project management staff and manage their day‑today responsibilities
• Ensure all client projects remain on budget and schedule
• Ensure accurate time tracking and proper utilization of resources
• Attract and recruit top talent and conduct training for new hires throughout agency
• Build and maintain reports for the executive leadership team and directors
• Stimulate and motivate employees through inspirational, positive leadership