Agency Operations Lead: Partnerships & Performance

Adobe; San Jose (CA); On-site; USD 140,000 - 202,000; Full time

Job summary

Adobe is seeking an Agency Operations Manager to support Agency Management by driving the operational processes, governance, and financial administration across the creative agency ecosystem. You will coordinate cross-functional workflows between Finance, Procurement, Legal, Customer Marketing, Studio, and agency partners.

In this role you will own the day-to-day agency operations, budgets, invoicing, reporting, and planning activities, enabling Group Manager and Agency Leads to focus on

Qualifications

• 5+ years of experience in account management, program management, agency operations, or related field.
• Strong organizational and project coordination skills.
• Experience managing budgets, invoices, or financial tracking.
• Excellent written and verbal communication skills.

Responsibilities

• Manage day-to-day agency administration and operational processes.
• Maintain agency rosters, staffing trackers, organizational charts, and onboarding documentation.
• Coordinate agency onboarding and offboarding activities.
• Manage access requests and system setup (LDAP and tools).
• Support agency compliance and documentation requirements.
• Maintain agency contact directories and knowledge repositories.
• Support agency budget tracking, invoicing, purchase orders, and financial reconciliation.
• Coordinate with Finance, Procurement, and agency teams on billing questions.
• Maintain agency utilization reports, staffing reports, and budget trackers.
• Gather scope inputs from business teams to support SOW development and agency planning.
• Assist with quarterly and annual agency budgeting processes.

Job description

Adobe is seeking an Agency Operations Manager to support Agency Management by driving the operational processes, governance, and financial administration across the creative agency ecosystem. You will coordinate cross-functional workflows between Finance, Procurement, Legal, Customer Marketing, Studio, and agency partners.

In this role you will own the day-to-day agency operations, budgets, invoicing, reporting, and planning activities, enabling Group Manager and Agency Leads to focus on